Job Description:

Security Clearance required:

Cognosante is on a mission to transform our country's healthcare and national security systems. With our health and security-focused solutions, we help public sector organizations achieve the important task of providing the best possible public services to American Citizens. From Enterprise IT, Data Science, and Security Services, to full-scale Consumer Engagement and Interoperability solutions, we are moving government services forward with transformation and innovation. Learn how we are making a difference in people's lives today!

Job Description

The Deputy Program Director will assist the Program Director to manage a complex program, encompassing multiple tasks, with a total annual budget at approximately $15 million.

Key Responsibilities

• Monitor the project plan, manage tasks, assess project needs, monitor schedules, serve as contact person for team members


• Ensures all programs have timelines and project teams have clear goals, objectives, and milestones


• Supports the Program Director's strategy and process activities


• Effectively communicates project/program strategy, status, critical path activity timing, resource requirements, and risks as appropriate


• Serves as functional manager for team members


• Supports management of continual and effective communication/liaison with the customer


• Supports management of center operations


• Supports management of payment processing operations


• Supports management of outreach operations


• Supports management of website development and content refresh operations


• Supports management of satisfaction survey development, implementation, and results analysis


• Responsible for meeting all service level agreements and other performance standards


• Develops solutions to complex issues that require a high degree of ingenuity, creativity and innovation


• Facilitates team level decision-making and escalates key decisions


• Ensures that effective collaboration and communication takes place across the team


• Adapts program management processes across tasks


• Identifies and helps resolve resource constraints and/or conflicts that affect multiple tasks within the program


• Responsible for maintaining a unified, high performing interdisciplinary team


• Arranges priorities as necessary to perform tasks

Required Qualifications

• Bachelor's degree


• 17 years of experience administering and managing programs of similar size, scope and complexity to SSA's Ticket to Work Program

Candidates that do not meet the required qualifications will not be considered.

Preferred Qualifications

• Active PMP Certification


• Experience supporting the US Social Security Administration


• Experience managing efforts to help individuals with disabilities obtain employment