Field Service Engineer at Trumpf, Inc. in Detroit, Michigan

Job Description:

How brave are you? We are a high-tech company providing machine tools and laser technology, and are looking for people who can face new challenges with a fresh mind. As an independent family company, we offer you the freedom and trust to put your brave ideas into practice. With you on board, we would like to power ahead with the digital networking of the manufacturing industry. Our passion and creative drive ensure that we are an innovative force - across the globe at over 70 TRUMPF locations.

Summary

This position is responsible for installing, troubleshooting and repairing TRUMPF CNC machines.

Principle Duties & Responsibilities

The statements below are intended to describe the general nature and level of work in this position. They are not intended to be an exhaustive list of all responsibilities. The position may require that employees perform other duties as assigned.

• Provide exceptional customer service with clearly and professionally interact with customers




• Work closely with customers and machines to ensure equipment operates within expected tolerances




• Pursue machine diagnosis of our internal Product Support Group (PSG) to repair TRUMPF equipment




• Work carefully with the PSG for technical assistance and provide them with diagnostic feedback




• At times, use visual clues, computer programs, diagnostic tools to further diagnose machine difficulties




• Use electrical and electronic knowledge to help troubleshoot and solve issues Read and utilize company repair manuals and work orders for assistance with repairs and diagnostics




• Clean, replace or install parts to maintain smooth operation of machinery and equipment




• Assemble, install, align equipment as needed




• Accurately report technical conditions and information of machines to PSG and management




• Interface with cross functional work teams such as applications, sales, engineering, production, etc.




• When needed, provide onsite training to customers for operation and/or repair of machines




• Assist other Field Service Engineers as needed Receive factory product training and technical service knowledge as needed




• Submit organized and helpful service reports for each repair mission Help to develop or adjust existing technical documentation




• Work as required with minimal supervision in compliance with all safety requirements




• Travel up to 100%. Travel includes regional and national travel.




• Must be able to lift 70 pounds without aid

Experience/Education

Associates program or technical school degree in Engineering principles or a suitable combination of education and work experience. Experience in computer software, file management, electronics, digital circuits, wiring, mechanics and hydraulics is helpful. Well-mannered, able to work with all different types of customers. Must have and maintain a clean and valid drivers license and record.

TRUMPF is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability, veteran status, or other protected class.