Recreation Supervisor at Sonesta International Hotels Corporation in Hilton Head Island, South Carolina

Job Description:

Essential Duties & Responsibilities:

• Supervise the day-to-day activities Leisure Services Department including but not limited to Guest Recreation and Health Spa, and/or Fitness Center.


• Schedule employees and assign work to ensure proper coverage.


• Develop and communicate departmental strategies and goals.


• Communicate and enforce policies and procedures.


• Monitor performance and recommend/initiate disciplinary, or other staffing/human resources-related actions in accordance with company rules and policies. Alert the General Manager of potentially serious issues.


• Assist in ensuring all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.


• Promote teamwork and quality service through daily communications and coordination with other departments.


• Develop, implement, and evaluate daily programs for children, teens, and adults, and theme parties and special events.


• Ensure that all Leisure services equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all leisure facilities are clean, mopped, and properly stocked according to anticipated business volumes. Alert Engineering or appropriate service provider of any maintenance and repair needs.


• Explain and demonstrate use of apparatus and equipment.


• Greet guests as they enter the outdoor pool area and check in/out towels to hotel guests.


• Establish and maintain procedures to (1) ensure the security and proper storage of Leisure Department inventory and equipment, (2) ensure the security of monies, credit and financial transactions, and (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner.


• Assist in achieving budgeted revenues, control labor costs & expenses, and maximize profitability within the Leisure Services department.


• Implement policies and procedures that ensure guest safety and security and emergency response preparedness, and in compliance with Company loss control policies and current security and safety regulations.


• Respond appropriately to guest complaints. Implement appropriate service recovery guidelines in order to ensure total guest satisfaction.


• Interact with outside contacts, such as:
  
  
  • Guests- to ensure their total satisfaction
  
  
  • Regulatory agencies- regarding safety and emergency matters
  
  
  • Other contacts as needed
  
  
  
  


• Perform other duties as assigned.


• May serve as Manager on Duty.

Qualifications and Requirements:

Bachelor's degree in Resort Recreation or Hotel Management or relevant field of work and two years Resort Recreation, Health and Fitness or Spa experience, or an equivalent combination of education and experience. Applicable certifications may be required. Must speak fluent English. Other languages preferred.

This job requires ability to perform the following:

• Frequently standing up and moving about the facility


• Handling objects, products and equipment


• Lifting or pushing items weighing up to 75 pounds.


• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the company.


• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.


• Use of a cash register on a daily basis.


• Problem solving, reasoning, motivating, organizational and training abilities are used often.


• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

For information on Sonesta, visit our Web site at www.sonesta.com

Sonesta Resort is an Equal Employment Opportunity Employer.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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