Helpdesk Support I at American Renal Associates in Beverly, Massachusetts
Posted in Other 30+ days ago.
Job Description:
Description
American Renal Associates, a national provider of quality dialysis services, is experiencing rapid growth and we are searching for the right individuals to help continue our superb performance. We are currently accepting applications for the following position in Franklin, TN & Beverly, MA:
Help Desk Support I
Looking for unique individuals for a tier 1 technical support role in a help desk, call center setup. This individual will possess a technical background in a Windows environment in Desktop / Endpoint device service support. A professional can do attitude with the ability to grasp and comprehend current technologies and support trouble shooting approaches. Must be able to present information effectively and possess a professional and friendly phone manner. To effectively bring all issues to resolution or route to the proper escalation point. This position is responsible for providing technical support services for a large user base, local and remote. A team spirit is required.
Key Responsibilities
- Troubleshoot problem areas by providing and facilitating technical support in a timely and accurate fashion and provide end-user assistance where and when necessary. (In person, on the telephone, remote desktop or via e-mail)
- Properly escalate complex queries to the next level of support.
- The ability to assess, analyze, prioritize and resolve system level software issues or escalate as required.
- Ability to determine root cause and invoke corrective action.
- May be required to test and image endpoint devises such as desktops and laptops.
- Install, configure and maintain Microsoft Windows 7 and 10 systems in an Active Directory environment.
- Ensure all tickets are properly documented, including follow up, escalation and resolution.
- Ensure all assets are properly tracked within the Inventory tracking system.
- Participate in after hours on call rotation for business support, when required.
- Other tasks and responsibilities as assigned and delegated.
Qualifications and Experience
- Associates or Bachelor's degree in related field preferred.
- 2-5 years of experience working in a technical role preferred. Prior experience in clinic IT operation is strongly preferred.
- Basic knowledge of Active Directory, Group Policy, and Windows ACLs.
- Possesses the ability to analyze, assess and resolve complex system level software issues.
- Excellent organizational, interpersonal and communication skills.
- Ability to read and interpret documents and standardized forms, and to communicate effectively with clients and fellow staff members.
This is a Full-Time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:30 p.m. Hours of work may vary according to business needs. Occasional travel may be required (up to 10% of the time).
Why Choose American Renal Associates:
American Renal Associates (ARA) is one of the largest dialysis services providers in the United States. We provide high quality patient care to patients suffering from the most advanced stage of chronic kidney disease, known as End Stage Renal Disease (ESRD). We continue to expand our network of dialysis centers and improve more lives each year. Apply to become part of a team who is focused on quality patient care!
What we offer:
- Competitive salaries
- Excellent health benefits, company paid life and disability, tuition reimbursement, life assistance programs, pet insurance, 401(k) and much more! (eligibility for programs is based on classification)
- Generous paid time off that recognizes your most recent, direct dialysis experience (for part time and full-time staff members working 20 hours or more per week)
ARA is an Equal Opportunity Employer - We value diversity in our workplace.
DFWP/ EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. All inquiries will be held in strict confidence.
#MON #CB #JOBID:JV4
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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