IT Field Deployment Technician at American Renal Associates in Beverly, Massachusetts
Posted in Other 30+ days ago.
Job Description:
Description
American Renal Associates, a national provider of quality dialysis services, is experiencing rapid growth and we are searching for the right individuals to help continue our superb performance. We are currently accepting applications for the following position in our Corporate Headquarters, located at the modern and convenient Cummings Center in Beverly, MA:
IT Field Deployment Technician
The IT Field Deployment Technician responsibilities include IT systems deployment throughout ARM's dialysis clinics located nationwide. Staff member also provides clinic EMR systems support from our corporate headquarters. Deployment and support will include site coordination, system configuration, clinic setup as well as EMR hardware support. Frequent travel is a key requirement. Job responsibilities will also include but not be limited to the following:
Key Responsibilities
Corporate Office Responsibilities
- Provide remote Hardware/Systems support escalated from ARA helpdesk.
- Coordinate EMR project deployment schedules with corporate and remote teams.
- Image/Configure all necessary systems for remote deployment.
- Book and coordinate personal travel.
- Ship and coordinate all necessary items for setup.
- Provide ongoing support when major multiyear rollout is complete as well as continued new unit configuration and support.
- Coordinate and execute necessary upgrades and replacement devices.
- Additional Responsibilities and Projects as assigned.
Clinic Responsibilities
- Complete EMR system installation including workstations, network equipment, collection servers, dialysis machine interfaces as well as other EMR and clinic related items.
- Assist with new facility PC, Printer and Phone System set up.
- Provide ongoing support of clinic IT infrastructure.
- Troubleshoot and resolve challenges that may come up during the deployment process.
- Document any system related info needed for future support and system maintenance.
- Coordinate with software vendor and local staff to confirm or troubleshoot any necessary items.
- Additional Responsibilities and Projects as assigned.
Qualifications and Experience
- Minimum of an Associate's degree in related field, Bachelor's degree preferred.
- 3-5 years' experience supporting Microsoft Windows based computer software/hardware.
- A strong working knowledge of IT helpdesk support and troubleshooting practices. An understanding and background in the Healthcare field is also a plus.
- Must be able to learn and understand clinical business processes as it related to applications.
- A strong technical background, strong written and oral communication skills and the ability to work independently as well as within a team environment.
- Strong customer services orientation is required.
This is a Full-Time position. Involves up to 60-80% travel based on business needs. Frequently, travel is outside the local area and overnight.
Why Choose American Renal Associates:
American Renal Associates (ARA) is one of the largest dialysis services providers in the United States. We provide high quality patient care to patients suffering from the most advanced stage of chronic kidney disease, known as End Stage Renal Disease (ESRD). We continue to expand our network of dialysis centers and improve more lives each year. Apply to become part of a team who is focused on quality patient care!
What we offer:
- Competitive salaries
- Excellent health benefits, company paid life and disability, tuition reimbursement, life assistance programs, pet insurance, 401(k) and much more! (eligibility for programs is based on classification)
- Generous paid time off that recognizes your most recent, direct dialysis experience (for part time and full-time staff members working 20 hours or more per week)
ARA is an Equal Opportunity Employer - We value diversity in our workplace.
DFWP/ EOE: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status. All inquiries will be held in strict confidence.
#CB #MON #DJW #JOBID:JV4
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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