IT System Support Representative at Plastipak Packaging Inc. in Plymouth, Michigan

Job Description:

Absopure is an equal opportunity employer.

Position Description:

We are seeking an IT System Support Representative who is looking for an opportunity to multi-task and thrive in a fast-paced work environment!  This position will support the Water Group (Absopure).You will have the chance to interact with all levels and departments within our company, ultimately providing technical advice and support to users and undertaking a technical troubleshooting role. Opportunity to learn our systems and help the business utilize technology to gain competitive advantages and efficiencies.

Responsibilities:

• Complete support for all of our Hardware


• Provide support for all systems and ensure appropriate escalation to specialist teams.


• Support users and aim to maintain an environment that enables them to perform their role efficiently


• React to reported problems in a manner which keeps disruption to a minimum ensuring the user is kept up to date as to the status of any problems they have


• Work on assignments that are semi-routine in nature


• Ensure faults are identified and repaired in accordance with all relevant health and safety regulations


• Ensure repaired equipment is tested and performs to an agreed standard

Qualifications:

• Bachelor’s Degree preferred


• Excellent customer service skills that could assist non-technical users in a professional and friendly manner


• PC literate with a good working knowledge of Microsoft Office and Outlook required


• Experience with Windows 7, and Windows 10 required


• Understanding of LAN and Networking concepts preferred


• Troubleshoot- must be able to diagnose, repair and test computer problems as they arise


• Experience with any of these SAP, Cisco Phones, Winpak, Kronos, EDI, Iconics, and Apple a bonus

Why should you apply?

You may be eligible for:

• MEDICAL, DENTAL AND VISION INSURANCE


• PAID TIME OFF (PTO) AND COMPANY HOLIDAYS


• PART TIME AND FULL TIME OPPORTUNITIES


• 401(K) AND PROFIT SHARING PLAN WITH COMPANY MATCH


• TUITION ASSISTANCE


• COMPANY PAID LIFE INSURANCE AND DISABILITY


• DEPENDENT CARE FLEXIBLE SPENDING ACCOUNT


• TELEMEDICINE


• PET INSURANCE


• TECHNICAL SKILLS TRAINING


• LEADERSHIP TRAINING OPPORTUNITIES


• REFERRAL BONUS PROGRAM