Job Description:

Description

Service Manager

Why Us

With over 85 years of HVAC and mechanical services experience, Illingworth-Kilgust Mechanical (an EMCOR company) provides our employees with stable and secure employment. Our statewide clients are provided with the total mechanical solutions they need to meet their facilities' full lifecycle requirements and they keep us very busy!

From healthcare to manufacturing, from finance to entertainment, from education to government, we have the industry expertise and proven experience our clients need for efficient operation, reduced energy consumption, and a more effective response to today's most complex and demanding facilities challenges.

The result is an experienced, reliable single-source mechanical construction and HVAC provider with a statewide presence. A highly trained and highly skilled talented team of professionals and solid financial strength.

What is it all about?

Illingworth-Kilgust's Service Manager is responsible for operations and sales of the HVAC-related mechanical services and equipment, including but not limited to Customized Service Agreements, service repairs, equipment retrofit projects and new construction. Some of the activities for this position are listed below:

• Provide overall leadership for the division.


• Manage division goals and ensure division and company goals align.


• Responsible for seeking out and completing bid opportunities through client relationships, network opportunities, public and private postings, assigned bid opportunities, etc.


• Develop growth strategies for the division. Drive expansion of sales and customer base.


• Remain aware of the competition in the marketplace and be ready to adjust accordingly to changes.


• Work to ensure all aspects of projects are met safely, on or under budget within the appropriate time frame allowed.


• Support and direct employees on safety practices.


• Introduce new processes and technology to the division and drive their implementation.


• Monitor progress towards annual goals and make adjustments as necessary.


• Directly oversee staff in assigned division. Set goals, review performance and develop staff to reach their potential.


• In collaboration with the HR/Office Manager, ensure proper employee support or concerns are addressed in a timely manner.


• Determine and implement opportunities for margin enhancement and manage department budget. Bottom line responsibility for division profitability. Set and enforce margin structure for division, monitor sales and margins looking for slippage. Approve any divergence from standard margin structure.


• Manage divisional Work in Progress (WIP) statistics and report on WIP statistics at monthly financial meetings.


• Work to create processes and streamline work inefficiencies to create a well-functioning and efficient office.


• Conduct divisional meetings.


• Oversee Field Superintendent and provide guidance for field operation.


• Develop good relationships with field staff to ensure strong project communication between project managers and field project leads.


• Perform field activities and job site visits as required.

What you bring

• Minimum 5 years of management experience.


• Must have experience with Microsoft Office, spreadsheets, word processing and email applications.


• Must have the ability to learn estimating and project management software.


• Excellent oral and written communication skills to work with all levels of management, employees, vendors, and customers.


• Speak effectively before groups as well as individuals.


• Must have good interpersonal skills.


• With access to proprietary and other confidential information, must be highly trustworthy and able to handle confidential information.


• Willingness to travel between Milwaukee and Madison locations.

Illingworth-Kilgust Mechanical, Inc. requires all employees to be vaccinated for COVID-19. This position will require the successful candidate to obtain/show proof of a complete COVID-19 vaccination. Illingworth-Kilgust Mechanical, Inc. is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state and local law.

We offer our employees a competitive salary and a comprehensive benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled.