Field Service Coordinator at STULZ Air Technology Systems, Inc. in Frederick, Maryland

Job Description:

Summary: This position coordinates Field Service activity including scheduling, invoicing and data entry.

Essential Duties and Responsibilities:

Service Coordination

• Verifies Sales Orders have allotted service money.
• Confirms and coordinates all field service logistics with interested parties.
• Verifies service fulfillment.
• Reports status for service activity in Operations Meetings
• Issue and track Purchase Orders for Service Partners.
• Responsible for receiving the following documents thoroughly completed.
  
  
  • Pre Start-Up Request Checklist.
  • Start-Up Checklist
  • Service Tickets/Field Reports
  • Invoice with Purchase Order Number (if applicable).
  • Works with Sales Reps via telephone & emails to ensure prompt and accurate support.
  • Proactively interface with techs regarding job status and location
  • Provide technician scheduling details
  • Coordinate Technician Parts and Technical Info Requests
  
  

Data Entry

• Reviews Service Tickets/Reports, Checklists for accuracy and discrepancies.
• Enters data into SAP
• Tracks incomplete documentation with customer
• Initiates warranty and issues certificate to end user
• Maintain quote log

Process

• Works with Business Process Administrator to identify process efficiencies and compliance
• Document work process for area of responsibility
• Other duties as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Committed to Service Excellence and demonstrates a Customer First attitude at all times, has excellent verbal and written communication skills; must be detail oriented; must be flexible and a team player, must be punctual; must be self-motivated; must have ability to work without direct supervision and must display professionalism, patience/empathy in time sensitive situations.

Education/Experience:

• High School Diploma plus 3 years in Customer Service or equivalent customer experience.
• Must have expanded computer skills, competent in usage of Microsoft Office software, ability to learn and become highly effective in SAP.
• Previous HVAC service/dispatching experience desirable.

Language Skills:

Ability to read and understand English instructions.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, common fractions, and decimals.

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