Market Director - West at Chubb in Milwaukee, Wisconsin

Job Description:

Combined Insurance, a Chubb Company, is seeking a Market Director to join our fast-paced, high energy, growing company. We are proud of our tradition of success in the insurance industry of over 90 years. Come join our team of hard-working, talented professionals!

Job Summary 

The Market Director (MD) is primarily responsible for leading the business strategy to drive overall top line growth and bottom line accountability, business and talent performance of the assigned Division, including individual and worksite sales, in both the direct to consumer and Broker distribution channels.

The MD is also responsible for developing talent strategies to ensure appropriate staff levels, quality of hires, and the development of high performing leaders through regular and effective coaching, mentoring, and education initiatives. 

This role will oversee new Agent training and development programs ensuring a high level of initial success and incremental growth. The MD will manage the market business plan according to Zone standards and operational procedures in accordance with Company guidelines and expectations, he/she will create an environment centered on individual achievement and team performance while providing training to develop and maintain a positive mental attitude philosophy throughout the Division.

Responsibilities 

Strategic Leadership & Planning:

• Define clear roles & responsibilities, goals and expectations for the Market


• Assess and adapt plans and priorities to address service gaps and/or operational challenges


• Protect and promote the Combined brand in the Marketplace.  Act as the liaison between the Company and customers


• Drive team accountability for top line growth, performance and results; address deficiencies through use of performance management and/or development plans aligned with Combined practices


• Fosters and promotes a culture of team diversity and alignment to the values of Combined/Chubb

Division Results:

• Accountability for driving the business plan by developing short and long-term goals to execute/achieve Market & Zone sales goals.  Define the standards and specifications around which the team will operate to achieve the set goals


• Monitor and coach team members to achieve performance standards according to their role


• Understand how areas collectively integrate, collaborate and contribute within the Market and Zone to contribute to achieving the goals of the business


• Familiar with how competitors differentiate themselves by understanding latest developments or changes of market conditions in the market/sector


• Collect and report Market results to Sr. Leadership on a daily and weekly basis or as requested


• Analyse individual business results for all levels (below) of the Market and identify trends


• Work with senior management to identify good/bad practices and continuously improve execution in the Market

Recruiting:

• Create recruiting plan(s) to meet Market’s current and future staffing needs.  Leverage and partner with appropriate resources to execute set plan(s)


• Conduct interviews and select qualified candidates


• Work with Division Managers to make final hiring decisions

Training & Development:

• Assess team’s strengths and weaknesses and develops action plans to address gaps and/or maintain high performance


• Oversee and ensure proper execution of new Agent training and development program(s) according to Combined standards and expectations


• Coach and develop high performing Managers according to Combined training programs, standards, and expectations

Meetings:

• Host the following meetings:


• Weekly training meetings


• New product kick off meetings, product reviews, and yearly results meetings


• Recognition meetings

COMPETENCIES

• Strategic Leadership: Demonstrated strong judgement, decision-making skills and top line results


• Team Leadership: Ability to grow, lead, and develop a Sales Team


• Effective Communication: Executive presence, ability to facilitate and present to all levels of leadership in a clear and professional manner


• Talent Management: Ability to attract and access high performing talent


• Coaching/Motivating:  Ability to coach and develop sales professionals on prescribed sales systems


• Ethics: Maintain high ethical standards, integrity and compliance in alignment with Company rules and processes


• Business Acumen/Planning:  Understands and cohesively deploys the key business levers of the market and the importance of balanced tactical vs strategic activities


• Influence: ability to influence others to drive results

Skills

Education and Experience 

OUR BENEFITS

As a Chubb corporate employee, you have access to one of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Chubb is committed to supporting its employees with a comprehensive compensation package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: 

• Health insurance


• Dental insurance


• Tuition reimbursement


• A company-match 401(k) plan


• Disability insurance


• Life insurance


• Employee referral bonuses

ABOUT COMBINED INSURANCE

Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products, and a Chubb company. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations.

Our parent company, Chubb, is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. 

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