Commercial Card Claims Specialist at JPMorgan Chase Bank, N.A. in Elgin, Illinois

Job Description:

In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues involving cardholder fraud and dispute claims.

Responsibilities

• Communicate with customers in a metrics-driven environment
• Demonstrate resiliency, and extreme adaptability in a fast-paced environment
• Possess strong customer focus with the ability to have detailed conversations with our customers, clients, merchants
• Take ownership of each customer interaction while treating customers/clients with respect and responding with empathy, and document all interactions thoroughly
• Demonstrate personal excellence including punctuality, integrity, and accountability
• Effectively prioritize work, and approach problems logically and with good judgment to ensure the appropriate customer outcome
• Abide by all applicable regulatory and department practices and procedures

Requirements

• High School diploma/GED required
• Must be willing to work in an environment that requires email and phone-based customer interaction
• Minimum of one year of customer interaction , dispute or fraud claim or commercial card e xperience experience strongly preferred
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans