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Geek Squad Autotech Service Writer at Best Buy in Saint Louis, Missouri

Posted in General Business 30+ days ago.

Type: Full-Time

Job Description:

Our Autotech Service Writer will provide friendly, fast, and accurate processing of client transactions in the Mobile Installation Bay. The Autotech Service Writer develops strong relationships with clients by becoming a trusted advisor, partner and helper to make technology more functional in their lives. The Writer also, utilizes all relevant tools to drive profitable growth, exceed department /individual goals while resolving client issues.

Key accountabilities:

  • Engages clients using Best Buy Selling Skills while providing fast and friendly processing of all transaction types per SOP.

  • Builds rapport with clients and answers questions about estimates/invoices and installation completion timeframes, provides client demonstrations.

  • Check In/Out Client vehicles for service.

  • Answering phone calls, scheduling appointments, staging of products for Autotechs and other duties as assigned.

Basic Qualifications:

  • Prior experience in a team environment requiring clear, professional and effective communication

  • Prior experience with prioritizing multiple tasks in a team environment

Preferred Qualifications

  • High School Diploma or equivalent

  • 3 months experience in retail or customer service

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