Customer Service Rep Billing at Superior Air-Ground Ambulance Services, Inc. in Elmhurst, Illinois

Job Description:

Customer Service Rep Billing
Elmhurst, IL, USA Req #1833
Thursday, October 21, 2021

We are offering the opportunity to join the healthcare industry and support our front-line workers!
The patient account specialist will join our team in a customer service role, specializing in insurance processing, revenue collection and patient relations.

Essential Duties & Responsibilities:

1. Field incoming calls from patients and responsible parties regarding payment for services rendered. 


2. Ensure accuracy in data entry and consistent attention to detail.


3. Excellent communication and deescalating skills.


4. Collect outstanding balances while following company policy and procedures.  


5. Reduce friction and employ one-step resolution practices for clients and patients through open lines of communication.


6. Demonstrates knowledge & compliance of insurance, local, state, and federal ambulance billing.


7. Ability to complete tasks efficiently both individually and in group environment.


8. Identify, address, and resolve account discrepancies.


9. Practice most current billing policies and procedures.


10.  Screen and professionally address emails, faxes, and other correspondence.

• College preferred but not required.


• Minimum one year experience in customer care, account management or similar role.


• Healthcare knowledge is preferred.


• Excellent verbal communications skills.


• Fluency in second language is a plus, Spanish preferred.


• Ability to "Multi-task" and manage spurs of high call volume / stress.


• Experience working active office environment.


• Basic knowledge of Medicare, Medicaid, and commercial insurances.


• Positive, can-do attitude!


• Ability to receive and implement feedback.


• Computer literacy; typing of at least 45 WPM is highly desired.


• Good judgement: demonstrating ability to escalate account when necessary.


• Comfortable communicating with any caller including customers, agencies, facilities, and hospitals.

To ensure the success of our employees, training and weekly goals will be offered during the onboarding process; successful completion is required.

Superior Air-Ground Ambulance Service, Inc.  is committed to attracting and retaining the best talent.  We are an  Affirmative Action/Equal Opportunity Employer.   Qualified applicants of all backgrounds are encouraged to apply.  M/F/V/D