Practice Manager - Grants Pass at OnePeak Medical in Grants Pass, Oregon

Job Description:

We are seeking a highly motivated and experienced PRACTICE MANAGER to lead our busy Grants Pass Clinic

***Competitive Wage and EXCELLENT Monthly Bonus Potential***

THE ONEPEAK WAY | Grow Gracefully through changing lives rather than simply seeing patients.

MISSION | To provide our patients a unique wellness experience that redefines primary care through innovative, integrated health practices and services geared towards optimal health and well-being.

VISION | A healthcare system that believes in, accepts, and values all evidence-informed practices and identifies the relationships between health, mind, body, and spirit.

VALUES | TRIBE

• 
  TEAMWORK. Collaborating to create a meaningful OnePeak experience


• 
  RESPECT. Listening without judgment and communicating with positive intent


• 
  INFORMED. Communicating, educating, and owning essential information


• 
  BALANCE. Celebrating an environment that is diverse, inclusive, and encourages a healthy mind, body & spirit


• 
  EXCELLENCE. Boldly expecting the best and being empowered to deliver

Be Healthy. Be Happy.

ROLES AND RESPONSIBILITIES:

As a member of the OnePeak Medical team, your goal will be to motivate your staff to keep our patients as happy and healthy as possible!  This role will require you to perform a variety of tasks including, but not limited to, the duties listed below.  In this position, you will work collaboratively with all internal and external staff to support patient care. You are required to exhibit flexibility and a can-do attitude. We are a wellness-oriented office so educating yourself about our products and services is VERY important! All staff must take time to learn about our approach to wellness and how it impacts our patients' lives so they can speak confidently and passionately to patients about OnePeak!

PRACTICE MANAGER DUTIES:

• Manage the day-to-day clinic operations


• Ensure office is staffed appropriately and providers schedules are optimized


• Review inventory and verify office is stocked with supplies needed for all upcoming appointments


• Manage overtime, time cards, time out, and time off requests of staff in your clinic


• Review timecards daily


• Verify that medical office staffing & new employees receive required documents, training, logins, and onboarding


• Constant focus on staff development, retention, and employee engagement promoting the OnePeak culture


• Send weekly marketing content to the marketing department


• Send weekly updates to the operations and facilities teams


• Maintain the office space/facility, as needed


• Address any patient complaints in a timely, professional manner


• Ensure all staff receives appropriate breaks, time out, etc.


• Ensure all tasks are completed by Medical Assistants and Front Desk before leaving for the day, if they are unable to complete for some reason, enlist help or help to complete tasks


• Address and resolve staff issues, conflicts or concerns in a timely and efficient manner


• Coordinate with the operations team and upper administration to carry out our strategic vision


• Provide back up and support front and back office as needed


• Review providers' schedules for current and next week to ensure all spots are being filled


• Make sure the front desk is maintaining a waitlist for any providers booked out 2 weeks or more


• Ensure that no staff members have unapproved overtime (this may require you to step in and cover for staff that are in OT)


• Keep in constant communication with staff members and providers to see how they are doing/if you can help/any questions/concerns


• Handle any patient complaints pertaining to office and staff


• Ensure that Nutrition & Fitness staff and Medical Assistants are prepping charts one day in advance


• Back up front- and back-office, as needed


• Monitor faxes/documents and assist when able


• Other administrative tasks and duties assigned

QUALIFICATIONS, REQUIRED KNOWLEDGE & SKILLS:

• Must excel in working effectively and communicating with providers, patients, and staff


• Superior emotional intelligence competencies in areas of self-awareness, self-management, social awareness, and relationship management 


• Ability to communicate and influence change effectively in both written and oral form


• Exhibits confidence in self and others; inspires and motivates self and others to perform well


• Treats others with respect, keeps commitments, and upholds company core values


• Good judgment with the ability to make timely and sound decisions


• Exhibits attitude for continuous improvement and a standard of excellence in customer service


• Looks for ways to develop strategies and standards to improve processes and quality


• Able to prioritize responsibilities and organize workload to ensure that timeframes are met


• Strong interpersonal skills, proven leadership skills, and exhibit a high level of professionalism


• Excellent listening ability with a willingness to accept constructive criticism and feedback


• Demonstrates personal responsibility for keeping up with current industry information


• Desire to expand knowledge, skill and ensure contribution to organizational success


• Able to problem solve and provide leadership in solving difficult employee relations


• Must adhere to the standards of patient confidentiality as outlined by HIPAA


• Ability to manage and maintain sensitive information in a confidential manner


• Excellent conflict management experience


• Proficient in MS Office and computer systems (e.g. patient management software)


• Excellent time management skills and ability to multi-task and prioritize work


• Professional and courteous in tone and information delivery

EDUCATION AND EXPERIENCE:

• Bachelor's Degree - strongly preferred
  


• Experience in clinical supervision and program management - required
  


• A minimum  of 1 years' proven experience in a clinical manager or other managerial position - required
  


• Hands-on experience with computer systems such as EMR - required
  


• Medical billing and insurance payor knowledge - strongly preferred
  


• CMA certification- preferred
  


• Certification in phlebotomy - preferred
  

 ABOUT OUR BENEFITS:

• Medical, Dental, and Vision Insurance


• Life and AD&D covered for the employee at 100%


• Retirement Plan with Company Match


• Peak Bucks


• Employee and Family Discounts


• Paid Time Off and Paid Holidays