Sr Sales Engineer at Crown Castle in Herndon, Virginia

Job Description:

Company Summary

At Crown Castle, we work around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. Our portfolio of communications infrastructure (towers, small cells, fiber) connects cities and communities to essential data, technology, and wireless service—bringing information, ideas and innovations to the people and businesses that need them. As the nation’s largest provider of communications infrastructure and with more than 5,000 employees across the country, we’ve been building the connections that people depend on for 25 years. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $100 billion.

 

Position Title:  Sr. Sales Engineer – 7E

                                                                            

Position Summary

Sr. Sales Engineers are expected to assist in generating new business and ensure growth of existing accounts.  Sr. Sales Engineers assess potential application of company products or services and design solutions that meet customer needs. This individual will be responsible for assisting in the preparation and delivery of customer facing sales presentations and acting as a subject matter expert in all product/service offerings.

 

Essential Job Functions

• Uses technical knowledge of product offerings to support and build sales


• Interfaces with customers to determine technical requirements and expectations


• Works with appropriate internal organizations (Engineering, Product, Marketing, Provisioning and Operations) to develop and validate network designs in accordance with Crown Castle capabilities.


• Designs viable data network solutions for customer applications with alternatives based on customer-specific technical and financial parameters (May include preparation of network topologies, network drawings, and technical specifications, and assisting Sales with pricing)


• Assist Sales Executives with ICB development and review, and assembles required data and initiates Complex ICB process


• Assists Sales Executives in the preparation, delivery and review of sales proposals and RFP/RFQ responses with prospects and clients.


• Communicates customer feedback to Product Management for future product developments


• Researches and presents reports showing potential customers the cost benefit of purchasing company products or services


• Develop and deliver appropriate ad-hoc training for market, including new product and new technology


• Reviews and validates all service orders before being submitted for implementation.  Participates in service order kickoff meetings to ensure smooth service implementation.


• Develop and deliver appropriate ad-hoc training for market, including new product and new technology


• Performs other support duties, as assigned

 

Education/Certifications 

• Bachelor’s degree Recommended

 

Experience/Minimum Requirements

• Requires a professional demeanor with strong communications skills – verbal and written


• Strong technical presentation skills (development and delivery)


• Minimum 5 years’ experience supporting telecommunications services to Enterprise accounts


• Experience with computer software programs such as Microsoft Office Products including Excel & Visio & Mapping software


• Experience with CRM tools


• Strong technical understanding of Fiber Optic characteristics, such as impact of dB loss, latency


• Strong technical understanding & exp. w/optical transport solutions such as DWDM and SONET


• Strong technical understanding of Carrier Ethernet Technologies including MEF 9 & 14 standards; VLANS, Q-in-Q, Data Link Layer Tunneling, RSTP, G.8032, Y.1731


• Strong technical understanding of IP Routing protocols such as BGP and Routed Protocols, including IPv4 and IPv6

 

Organizational Relationship

Reports to: Manager Sales Engineering

 

Title(s) of direct reports (if applicable):  N/A

 

Working Conditions:  Works in a normal office setting with no exposure to adverse environmental conditions.

 

Additional Information:  N/A

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Sales

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