Banquet Server at Sonesta International Hotels Corporation in Wauwatosa, Wisconsin

Job Description:

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    Royal Sonesta Boston, MA

    
    
    
    
  
  
  
  

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  Job Description Summary

  
  

  Serve meals to patrons for banquet and catering functions.

  
  

  Job Description

  
  

  Essential Job Functions include:
  

  
  
  
  
  • Always Adhere to Stay Safe with Sonesta safety guidelines.
  
  
  • Prepare function room for banquet function; set tables and place settings.
  
  
  • Serve drink of choice to guests.
  
  
  • Garnish and decorate dishes prior to serving.
  
  
  • Observe diners to respond to any additional requests and to determine when the meal has been completed.
  
  
  • Suggest desserts, beverages, and after-dinner drinks.
  
  
  • Ladle soup, toss salads, portion pies and desserts, brew coffee and perform other services as needed.
  
  
  • Clear and reset tables at the conclusion of each course.
  
  
  • Adhere to Sonesta Service Standards.
  
  
  • Adhere to all Sonesta Safety and Sanitation Standards.
  
  
  • May be required to work nights, weekends, and holidays
  
  
  
  
  
  
  • Adhere to uniform and grooming standards.
  
  
  • Perform other duties or projects as requested by management.
  
  
  
  
  
  
  • Deliver Passionate & Engaging Service to our Guests
    
    
    • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests, and anticipating their unique needs to exceed their expectations
    
    
    • You will consistently deliver our GUEST model:
      
      
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        Greet or welcome everyone, warmly with a smile
      
      
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        Use eye and ear contact and guest's name
      
      
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        Establish/anticipate needs
      
      
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        Solve and own all requests/complaints
      
      
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        Thank everyone
      
      
      
      
    
    
    
    
  
  
  
  

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.


• High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.


• Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form.


• Must be 18 years of age to serve liquor in the State of Massachusetts.


• Two to three years experience in a similar position in a luxury hotel.


• Track record of delivering exceptional guest or client experience


• The person in this role must possess a good written and verbal command of the English language, fluency in a second language preferred.


• Appropriate professional appearance and demeanor.

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

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