AS degree in Computer Science or related field, or equivalent technical experience/training.
Experience
3 years experience administering/supporting LAN/WAN environments
3 years experience in NOC, network help desk, or relevant customer service skills
3 years experience with Microsoft Windows 2008/2012/2016 and Active Directory
3 years experience with Microsoft 365 Office Suite
3 years working experience supporting Windows 7, 8 and 10
Administrator knowledge of Microsoft Exchange and SQL Server
Administrator experience of VMware vSphere 4.0 and above
Administrator experience of Citrix virtual applications and desktops
Administrator experience of DNS, DHCP and TCP/IP
Administrator experience of Backup and Recovery technologies
Preferred Qualifications
Previous experience working with an IT Managed Services Provider
Previous experience working with a Remote Management and Monitoring tool such as LabTech
Previous experience working with a Professional Services Automation tool such as ConnectWise
Good communication and time management skills
Self-starter with ability to work independently and adhere to established processes
Possess and apply a comprehensive knowledge of a particular field of specialization to the completion of difficult and complex assignments
Additional Requirements
Must pass background check required to obtain security clearance level established for K-12 education environment access.
Valid driver license.
Must be flexible to work all shifts, including some holidays and weekends.
Skills
Required
COMMUNICATION SKILLS (ORAL & WRITTEN)
TECHNICAL SUPPORT
CUSTOMER SERVICE
PROBLEM SOLVING SKILLS
Behaviors
Preferred
Team Player: Works well as a member of a group
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)