Salesforce Admin / Analyst (Remote Opportunity) at CustomInk LLC in Austin, Texas

Job Description:

How you’ll make a difference:

You’ll accelerate our Sales teams by enabling & supporting business processes using Salesforce and other third party tools. You will be the contact point for Salesforce and related Sales & Store systems and will drive user adoption. You’ll be a significant contributor to the Technology Platforms team by providing a “WOW” experience to team members by delivering high-quality deployments, ongoing support and continuous enhancements.

What you’ll do:

Our Technology Platforms team works proactively to solve challenges associated with a growing, high-volume, customer-driven ecommerce and retail business. In this role, you’ll partner with Sales, Service and Store teams to drive Salesforce and related systems that enable strong customer relationships. You’ll enable and support cross-channel synergies through automation and workflow optimizations to improve Sales and Stores team productivity. You’ll help evaluate existing sales processes, determine potential Salesforce enabled enhancements, and help implement those enhancements.

We’ll look to you as our Salesforce contact to provide recommendations on roadmaps, consult on increasing system ROI, and partner on identifying and build capabilities that drive growth & improve productivity.

How you’ll be measured:

• You are a contributor to our culture and are a trusted member of the Technology Platforms team 




• You consistently commit to delivering quality products and improving efficiency 




• You complete your assigned tasks in a timely manner. You work hand in hand with SALES




• You demonstrate ownership of solutions delivered by identifying opportunities via partnerships,  driving them to completion and provide support to our internal teams proactively as well as reactively 

What we’re looking for:

• Strong verbal & written communication, collaboration and influence skills 




• Organized team player with strong problem solving skills & attention to details




• Ability to analyze data to find insights, think through problems & recommend solutions



• 
  

  3+ years experience in administering SalesCloud Lightning for 250+ users

  
  
  
  

  • Experience with setting up complex sharing rules, profiles, workflows, territory management, roles and permission sets

  
  

  • Release/change management

  
  

  • Create custom objects, custom formulas and scalable triggers 

  
  
  
  



• 3+ years of Data analysis (using Salesforce SOQL/reporting, SQL and other data tools)




• Service cloud experience will be nice to have




• Certified Salesforce Advanced Administrator (or equivalent experience) preferred 




• Some scripting experience would be a bonus (visualforce, lighting components etc)




• Strong experience in collaborating with software engineers to test and deliver integrations

In addition, you must share our company values—practicing the Golden Rule, taking Ownership and driving and embracing Innovation.

Cover letters are strongly preferred when submitting this application. While cover letters are not required, they are highly valued. Custom Ink values individuality, so use your judgment and write to us in your own voice.

Please submit a letter of interest with your application.

CustomInk, LLC (""Custom Ink"") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

Custom Ink uses E-Verify to confirm the employment eligibility of all new team members. To learn more about E-Verify, including your rights and responsibilities, please click here.

Read about our commitment to the safety of our team members during COVID-19 here.