Lead Analyst, Walmart/Sam's Club at The J.M. Smucker Company in Orrville, Ohio

Job Description:

TITLE

Lead Analyst, Customer Logistics - Walmart/Sam's Club

LOCATION

Orrville, OH

REPORTS TO

Manager, Customer Logistics

POSITION SUMMARY

Partners with Walmart/Sam's Club to maximize supply chain process efficiencies while researching and resolving order and shipment discrepancies. Manage a daily process to analyze data to effectively monitor customer metrics through reporting and problem solving. Work with internal and external partners to meet customer needs. Make decisions in the best interest of both Walmart/Sam's Club and Smucker. This position requires an individual to be both highly personable to handle customer interaction, as well as detail-oriented and analytical to execute against goals.

KEY RESPONSIBILITIES

• Analyze EDI (Electronic Data Interchange) orders of finished goods daily for accurate pricing, ordering constraints, and sourcing locations to maximize the Supply Chain efficiencies of both Walmart/Sam's Club and Smucker.


• Review customer orders to resolve inventory availability issues at the Smucker DC (Distribution Center) and maximize order fill rates.


• Review Walmart/Sam's Club DC inventory levels daily and collaborate with the customer's buying team to generate purchase orders as needed to fulfill demand and minimize retail lost sales.


• Foster a strong partnership with Walmart/Sam's Club by adhering to customer driven initiatives, while identifying process improvement opportunities to benefit both companies.


• Collaborate with cross-functional parties to successfully execute against key sales initiatives by monitoring order patterns to ensure correct production plan and product deployment across the Smucker distribution network.


• Work cross functionally to monitor the performance of third-party freight carriers and warehousing service providers to meet Walmart/Sam's Club Supply Chain objectives.


• Support warehousing and transportation cost reductions by following order lead times, while maintaining customer order cycle time goals to minimize inventory.


• Help research and resolve shipment discrepancy claims using warehouse shipping and receiving documents to improve invoice accuracy and aid in invoice deduction resolution.


• Maintain customer Supply Chain scorecard information to monitor KPIs (Key Performance Indicators) and provide the root cause and corrective action when goals are not met.


• Manage a combination of daily responsibilities and special projects to support current business activities and needs.


• Other tasks as required

SELECTION CRITERIA

Education

• Bachelor's Degree required. A Business or Supply Chain degree is preferred.

Experience

• 2-5 years of related business experience is required.


• Experience in the CPG (Consumer Packaged Goods) industry is a plus.

Other

• Excellent interpersonal skills to achieve effective communication (both written and verbal) with internal and external customers.


• Strong analytical skills to develop and support action plans for achieving customer goals.


• Intermediate to advanced Excel skills (V-Lookup, Pivot Table, Formulas)


• Strong problem-solving skills needed in managing complex business situations.


• Ability to organize information and prioritize tasks to meet deadlines in time sensitive situations based on customer needs.


• Ability to display indirect leadership across other functional areas to accomplish customer goals


• Proficient computer skills, and ability to learn new systems quickly.


• Career interest in the Supply Chain field.


• Data visualization tool experience a plus (i.e., Spotfire, Tableau)