Customer Service Representative at wabtec in Milwaukee, Wisconsin

Posted in Other 6 days ago.

Job Description:

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions and value-added services for freight and transit rail. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation and Faiveley Transport, the company has unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems. Wabtec is focused on performance that drives progress, creating transportation solutions that move and improve the world. Wabtec has approximately 27,000 employees in facilities throughout the world. Visit the company's new website at:

It's not just about your career… or your job title…it's about who you are and the impact you are going to make on the world. Do you want to go into uncharted waters…do things that haven't been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Through our people, leadership development, services, technology and scale, Wabtec delivers better outcomes for global customers by speaking the language of industry.


  • MEI produces cab comfort products for locomotives. We are ISO9001 certified and firmly committed to continually providing consistently high levels of quality and reliability, competitive products, to meet or exceed Wabtec customer expectations in a timely manner, and continually improving the effectiveness of the quality management system. The CSR reports directly to the Sales Manager. The Sales team ensures compliance with Wabtec's quality standards, while working efficiently and effectively within a lean environment, and is instrumental in maintaining a level of customer satisfaction.

Duties and Responsibilities:

  • Establish-maintain positive and productive working relationships with customers.

  • Maintain customer: data base, contacts, correspondence records, reports, and projects.

  • Provide accurate and timely order status updates to customers and production.

  • Resolve customer inquiries, problems, and complaints regarding products and services.

  • Process order entry, RMA, customer change orders, and export documentation.

  • Provide inside support to the sales representatives and team.

  • Ensures a safe and healthy work environment by following company standards and procedures.

  • Adheres to the Wabtec Code of Conduct.

  • Other duties as assigned.

Minimum Qualifications
: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)

  • High School Diploma or equivalent.

  • Possess basic math skills.

  • Requires a basic knowledge of Microsoft Excel, Word, Outlook, and Oracle.

Knowledge, Skills and Abilities:

  • Ability to work effectively unsupervised.

  • Strategic and creative thinking to analyze issues that may arise and create solutions.

  • Ability to respond positively to feedback and implement change in process and procedures as needed.

  • Basic math skills

  • Utilize software, such as Oracle, and various website-based programs customer (supplier) portals.

Physical Demands: (The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job
. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

  • Employee is regularly required to:

    • Hear.

    • Read, write, and communicate in English.

    • Sit 6 hours at a time, with minimal breaks.

    • Lift and/or move up to 10 pounds independently or up to 25 pounds with assistance.

    • Vision abilities include close and distance vision, color distinction, and observe small handwriting, labels, and components.

  • Employee is required to wear hearing protection in designated areas.

  • The Position requires the employee to be on-site during scheduled shift to perform daily duties and responsibilities.

    • Requires daily face-to-face interaction and communication with employees on production line and management.

Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.)

  • The employee will normally work in a controlled office environment and occasionally on the production shop floor that does not have controlled temperatures and will vary based on weather conditions. May occasionally be exposed to fumes and minimal to moderate noise.

All salaried new hires must be fully vaccinated or be willing to be fully vaccinated against COVID-19 by date of hire to be considered for U.S.-based job, where permitted by applicable law and subject to requests for accommodation. Fully vaccinated means 14 days have elapsed since receiving the second dose of the Pfizer or Moderna vaccine or 14 days since receiving the one dose Johnson & Johnson vaccine.

Wabtec Corporation is committed to taking on the world's toughest challenges. In order to fulfill that commitment we rely on a culture of leadership, diversity and inclusiveness. We aim to employ the world's brightest minds to help us create a limitless source of ideas and opportunities. We believe in hiring talented people of varied backgrounds, experiences and styles…people like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.

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