Reports to the Practice Manager and works under the direction of the Clinical Supervisor and Office Supervisor. Under general supervision and according to established policies and procedures, performs various clerical and patient care duties. Responsibilities include assisting the physician in support of medical care, answering the telephone, admitting and discharging patients, and performing data entry.
MISSION, VALUES and SERVICE GOALS
MISSION: We deliver outstanding care, inspire health, and connect with heart. VALUES: Trust. Respect. Integrity. Compassion.
SERVICE GOALS: Personally connect. Keep everyone informed. Be on their team.
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through the successful completion of a high school diploma or equivalent; successful completion of an approved Medical Assistant Program or equivalent work experience with successful completion of the Certification Exam is preferred. Previous medical office experience and the ability to speak and write Spanish are desired.
Knowledge & Skills
Demonstrates knowledge of and competency in performing patient care procedures, observations, treatments and techniques utilized by facility.
Requires ability to perform vena puncture.
Demonstrates high level of interpersonal and communication skills necessary to consistently receive and greet visitors, clients, and staff members in a professional manner.
Demonstrates well developed communication skills to communicate effectively and clearly to a variety of internal and external contacts.
Requires knowledge of billing, office procedures and computer skills.
Demonstrates analytical skills necessary to solve patient problems and interpret data.
Promotes collaboration and innovation in the clinical services to ensure an interdisciplinary approach to improving health care delivery and the quality of patient care.
Requires ability to perform EKG's and other procedures applicable to the practice (e.g., treadmills).
Works in a physician office environment.
May require lifting or positioning of patients.
Flexible hours and work schedule required.
Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs, lift at least 50 pounds, to position/lift patients of various sizes and weights, etc.) to perform the essential functions of the position.