Front Desk Ambassador (Harrah's Laughlin) at Caesars Entertainment in Laughlin, Nevada

Posted in General Business 5 days ago.

Type: Full-Time





Job Description:

JOB SUMMARY: Front Desk Ambassadors are responsible for proactively greeting guests and promoting kiosk usage for check in and check out transactions. Front Desk Ambassadors are responsible for assisting guests with a variety of questions and concerns, suggesting property outlets, programs and events; all while maintaining an upbeat and positive attitude and delivering excellent customer service at all times. Front Desk Ambassadors must be able to assist the Front Desk as Agents checking in & checking out guests, opening inventory and all other Front Desk Agent responsibilities when directed to do so.

KEY JOB FUNCTIONS : Proactively greets all guests with the proper introduction, and makes them feel welcome; handles all transactions related to checking guests in and out of the hotel per standard operating procedures, specifically working in the lobby to capture guests as they arrive to use the Front Desk Kiosks for self-service; attends to all guest inquiries in an upbeat and positive manner; maintains accuracy in cashiering and paperwork; assists guests with problems and special requests relating to their stay at Harrah's Laughlin or Tropicana Laughlin

EXPERIENCE/QUALIFICATIONS: Must possess strong interpersonal and communication skills; must have excellent oral and written communication skills in English, bi-lingual communication skills are a plus, but not required; a minimum of 6 months previous customer service experience.

PHYSICAL & MENTAL DEMANDS: Ability to perform reaching, stooping, twisting and /or crouching motions repeatedly; must be able to communicate verbally; must be able to stand for the duration of their shift; must be able to patrol hotel lobby to expedite front desk lines and assist customers on self-service kiosks; must be able to occasionally lift 25lbs; must be able to work in secondary smoke environment; must have the ability to remain upbeat and positive throughout the duration of their shift. Dexterity to utilize tools. Walk up and down stairs. Type. Maneuver in confined spaces. Tolerate high noise areas. Tolerate bright lights. Will have guest contact. Work flexible schedules. Work in outdoor weather conditions (hot/cold). Understand, read, write and speak English.

At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.

JOB SUMMARY: 1 Full Time Position. Front Desk Ambassadors are responsible for proactively greeting guests and promoting kiosk usage for check in and check out transactions. Front Desk Ambassadors are responsible for assisting guests with a variety of questions and concerns, suggesting property outlets, programs and events; all while maintaining an upbeat and positive attitude and delivering excellent customer service at all times.





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