IT Support Technician at TrueCore, LLC in Laurens, South Carolina

Posted in Other 4 days ago.





Job Description:


Basic Job Functions:





Responsibilities for the IT Support Technician include but are not limited to:




  • Monitor helpdesk ticketing system (Sysaid) and resolution of division's helpdesk support requests.

  • Desktop and notebook support involving repairs, imaging, and configuration.

  • Installing, maintaining, and coordinating support or repairs of division hardware. Including the ordering of supplies for these devices as appropriate.

  • Experience with printer and copier support: troubleshooting, setup, and maintenance.

  • Office VOIP phone system setup, configuration, and troubleshooting.

  • Setup and configuration for all mobile devices.

  • A/V setup, maintenance, and troubleshooting.

  • Manage internal and third-party software licensing counts and updates.

  • Utilize SCCM for software deployments and updates.

  • Create and verify nightly backups of data on a weekly basis, maintain disaster recovery plan, and test restore process on a quarterly basis.

  • The primary focus of this position will be supporting IT operations onsite.



Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.




Minimum Qualifications:





  • A minimum of a high school diploma or GED.

  • A minimum of 2 years' experience working in an IT networked environment with specific knowledge of Microsoft Windows, PC hardware support, and basic IT networking concepts.






  • Preferred Qualifications:





  • Cisco or Microsoft Professional Certifications preferred

  • Experience with Virtual Server management and configuration.

  • Customer Support or Helpdesk Experience-Sysaid or other helpdesk software preferred.

  • Manufacturing-related IT experience, with a preference for process-related industries like the steel environment.





  • Nucor is an Equal Opportunity/Affirmative Action Employer - M/F/Disabled/Vets - and a drug - free workplace
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