This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience. $91,823.00-$146,916.00
CSG Field Service R&D is building a new team focused on enhancing analytics and AI capabilities within our Field Service Management (FSM) products. The Data Engineer Sr, reporting to the Sr. Mgr of Analytics and Product Insights, will design and build scalable data pipelines that can extract, transform and load data from cloud and on-premise data sources using SQL and Cloud Big Data technologies for business/operational use cases. The Data Engineer Sr. will support and work closely with Data Scientists, Analytics Developers, and Software Engineers to optimize and reengineer model code to be modular, efficient and scalable, and to deployable to production.
% of TimeAnalyze and Build:
Develop an expert understanding of the FSM products, stakeholders, and data usage
Design, develop and maintain data pipelines including solutions for data collection, management, metadata and usage Conceptualize, analyze, build, test, and implement models that utilize various and diverse data sets
Identify, design, and implement process improvements: automate manual processe; debug long running and inefficient pipelines; re-design infrastructure for greater scalability; monitor, capture & analyze pipeline metadata and usage
Plan and execute projects, and communicate status, risks and issues
Perform root cause analysis of system and data issues and develop solutions as required
Serve as mentor for the team
60% -Support FSM Products and Analytics Roadmap:
Build strong cross-functional relationships
Manage, execute and monitor production operations
Resolve and escalate production issues as appropriate
Research and identify opportunities to drive the product roadmap
Partner with stakeholders to understand business and technical requirements
Communicate concisely and persuasively with product teams
40% - Regular and reliable attendance is required.
This job requires domestic and/or international travel up to 15%, depending upon location.
Keeps abreast of all applicable regulations, laws (including the Bank Secrecy Act), card association rules and policies as they presently exist and as they change or are modified. Ensures that the staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobs. Understands and adheres to CSG Security and Compliance standards as they appear in Information Security, Acceptable Use, Code of Conduct, and other corporate policies.
Incumbent is accountable for professional working behavior to include; building and maintaining constructive working relationships, implementing proactive and concise communication, acting as a resource to colleagues, and engaging in collaborative thinking and problem solving while demonstrating CSG's core competencies and values.
An employee may perform duties outside of their normal responsibilities as needed.
Bachelor's degree or higher in a technical field; or five years related experience and training in Business Intelligence and Data Management systems; or equivalent combination of education and experience
AWS Architect Certification Required
2+ years experience in Data Engineering in a Cloud environment
2+ years experience supporting Data Science projects/teams
5+ years experience in Data Science, Business Analytics, or Data Analysis
Knowledge, Skills and Abilities
Familiar with agile methodologies
Familiarity with customer experience and field services data a plus but not required
Strong knowledge on DW concepts and BI on Cloud
Proficient in Oracle, Postgres, and AWS
Experienced in cloud services such as AWS Sagemaker, Snowflake, and Redshift
Advanced skills in scripting languages such as Python and SQL
Exposure to common data science toolkits, such as R, Weka, NumPy, MatLab, or other
Familiarity with BI tools such as DOMO, Power BI, and Tableau
Ability to work under pressure, meet deadlines, and handle multiple projects simultaneously
Ability to read, write, speak and understand the English language in a business environment
CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please view:http://viewer.zmags.com/publication/8c5c80bd.