Senior Project Manager at CSG in Chicago, Illinois

Posted in Other 6 days ago.

Job Description:

21314 Senior Project Manager (Open)

Position Type:

Full time


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Position Pay Range:

This range represents the low and high end of the salary range for this position. Actual salaries will vary based on factors including but not limited to geographical location and experience.


The Sr. Project Manager has primary responsibility for managing and monitoring the implementation of complex projects and/or programs from conception through delivery. The Senior Project Manager role will coach, mature and mentor junior Project Managers and project team members to consistent application of project management and agile practices. With a background in IT Project Management and Business Analysis, the candidate will be able to evaluate, plan and execute projects, while anticipating risk and build plans to mitigate them. Direct external customer collaboration along with a high degree of technical aptitude will enable the candidate to establish lasting customer relationships, while making them effective at understanding and collecting client requirements and articulating them to their technical teams.

This position is specifically targeted to project and program management in the Digital Customer Engagement space. Candidates will demonstrate expertise and a deep understanding of the Digital products and processes, specifically focused on the domains of Email, SMS/Text, Interactive Voice Response (IVR), Conversational Artificial Intelligence, Web spaces, Database platforms, etc.

Position Details:

Essential Job Functions:

  • Organize and manage medium to large size projects and aid in program execution.

  • Creates project plans, monitors schedules and expenses that successfully deliver the project vision and requirements within the scope, time and quality constraints.

  • Provides metrics and reporting to ensure projects are on track

  • Responsible for timely Risk/Issue identification and mitigation

  • Leads matrix teams that span multiple internal organizations (Facility Operations, Platform Operations, Account Management, Finance, Accounting and Information Technology Development, etc.) and external customer/vendor organizations.

  • Possesses a better than average technical aptitude and CSG Product knowledge, specializing in Customer Engagement (i.e. Print/Mail, Electronic Statements, IVR, SMS & Email).

  • Builds and executes operational readiness plans and ensures fluidity in transition from project staff to operational staff (i.e. Accounting, Facility Operations, Development, International Service Help Desk (ISD), Account Management, etc.)

  • Encourages open communication and collaborates with all levels of the organization, using crucial conversation skills when they apply. Speaks and writes clearly and succinctly in a variety of communication settings and styles.

  • Responsible for aligning plans and removing impediments across multiple organizations and teams. This often includes effective negotiation skills to establish plans that best align objectives across organizations and with our customers.

  • Occasionally coaches, matures and mentors other PMO, Project Team Members and other organization resources to ensure service and operational efficiencies are gained and maintained.

  • With guidance influences and leads Service, Project and Program Visions utilizing advanced Change Assurance Skills.

  • This job requires minimal domestic and/or international travel as needed.

Minimum Requirements:

5+ Years related project and program management experience

Preferred Skills:

Advanced knowledge in project management tools (e.g. Jira, Microsoft Project, PowerPoint, Visio, SharePoint, RACI's, Burndown Charts and Risk Assessments) PMP certification Agile experience


  • Bachelor's degree in Business, Computer Science, Management Information Systems or equivalent education/experience required.

  • Project Management Professional (PMP), Certified Scrum Master (CSM), SAFe Program Consultant (SPC) or other Project Management/Agile certification preferred.

#LI-Remote and #BI-Remote


CSG is proud to offer employee-focused benefits that are robust in design and support a wide spectrum of employee well-being needs. Included in our benefits package is your choice of 3 medical plans administered by United HealthCare, MetLife dental, and vision coverage. CSG also offers an Incentive Savings Plan (401k), serviced by Fidelity Investments. CSG makes a dollar-for-dollar Matching Contribution based on the first 5.5% of your eligible pay you contribute as Pre-Tax or Roth After-Tax Contributions. All contributions are immediately 100% vested. At CSG, we recognize the ability to take time away to recharge is important. We offer a US Tiered Vacation Plan for non-exempt (hourly) roles, and a Flexible Vacation plan for all exempt (salaried) employees. For more benefit details, please view:

This role is eligible for a bonus opportunity.
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