Patient Services Coordinator/UKHC at University of Kentucky in Lexington, Kentucky

Posted in Health Care 4 days ago.





Job Description:


University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting DetailsJob Title

Patient Services Coordinator/UKHC

Requisition Number

RE31144

Working Title

Pediatric PSC / AMB - Shriners Ophthalmology Clinic

Department Name

MG100: Physician Based Clinics

Work Location

Lexington, KY

Grade Level

07

Salary Range

$17.50-27.31/hour

Type of Position

Staff

Position Time Status

Full-Time

Required Education

HS

Click here for more information about equivalencies:

http://www.uky.edu/hr/employment/working-uk/equivalencies

Required Related Experience

5 yrs

Required License/Registration/Certification

None

Physical Requirements

Sitting for long periods of time at a computer, occasionally lifting, pushing, or pulling up to 25 lbs.

Shift

Monday-Friday, 8:00 am-5:00 pm

Job Summary

The Department of Ophthalmology is seeking a Patient Services Coordinator who will serve as the point of contact for managing physician schedules and responding to patient requests. Responsibilities of the position include, but are not limited to: optimizing physician clinic and surgery schedules, communicating with referring physicians, some patient appointment scheduling, responding to patient calls and requests in a timely and pleasant manner, and ensuring any insurance pre-authorizations for procedures are obtained. Customer service and patient satisfaction are a focus and priority for this position. In addition, this position will function as the on-site liaison for medical students on Ophthalmology rotations, responding to emergent needs and coordinating with the Medical Student Coordinator.

Given the COVID -19 pandemic, and the need to protect our university community including our students, staff, faculty and visitors, the University of Kentucky is requiring COVID -19 vaccination for all new hires prior to starting employment. Therefore, as of October 18, 2021, all new hires prior to their first day of employment must submit appropriate documentation showing, i) completion of the first vaccination against COVID -19, or ii) completion of the full vaccination series against COVID -19, or iii) approved exemption (medical contraindications or a sincerely held religious belief) through the formal exemption process from the COVID -19 vaccination requirement. For those employees who have completed the first vaccination against COVID -19 prior to their first day of employment, the second vaccination (if applicable) must be completed following the vaccination recommended schedule to be considered fully vaccinated.

Skills / Knowledge / Abilities

Microsoft Office, electronic health record, patient scheduling, patient registration, supporting multiple physician practices, organization, customer service.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

Bachelors degree plus one or more years related healthcare experience supporting multiple physician practices preferred.

Deadline to Apply

11/30/2021

University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).
  1. * How many years of paid work experience do you have managing multiple physician clinical and surgical schedules?
    • None
    • More than 0, up through 1 year
    • More than 1 year, up through 3 years
    • More than 3 years, up through 5 years
    • More than 5 years
  2. * Describe how you keep track of responsibilities and tasks requiring your attention. Describe a time when this was unsuccessful and how you handled the situation.
    (Open Ended Question)
  3. * Please describe a time when you provided exceptional customer service and include specific details about the situation.
    (Open Ended Question)
  4. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.
    (Open Ended Question)
  5. * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
    • Yes
    • No
  6. * Given the COVID-19 pandemic, and the need to protect our university community including our students, staff, faculty and visitors, the University of Kentucky is requiring COVID-19 vaccination for all new hires prior to starting employment. Therefore, as of October 18, 2021, all new hires prior to their first day of employment, must submit appropriate documentation showing, i) completion of the first vaccination against COVID-19, or ii) completion of the full vaccination series against COVID-19, or iii) approved exemption (medical contraindications or a sincerely held religious belief) through the formal exemption process from the COVID-19 vaccination requirement. For those employees who have completed the first vaccination against COVID-19 prior to their first day of employment, the second vaccination (if applicable) must be completed following the vaccination recommended schedule to be considered fully vaccinated. I understand that I will be obligated to comply with the new COVID-19 vaccination requirement prior to starting employment at the University of Kentucky.
    • Yes
    • No
  7. * Where did you first see this position advertised?
    • UK Jobs Website
    • Employee Referral
    • Print Advertisement
    • Job Fair
    • InsideHigherEd.com
    • HigherEdJobs.com
    • Diverse Issues in Higher Education
    • Oneclick.jobtarget.com
    • Indeed.com
    • Other On-line/Media Advertisement
    • A Colleague, Friend, and/or Family member
    • None of the above


Applicant Documents

Required Documents
  1. Resume
Optional Documents
PI155004858
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