Associate Account Executive - Texas (Remote) at Language Line LLC in Austin, Texas

Job Description:

Exciting career opportunities in the language access industry are waiting for you at LanguageLine Solutions. Whether you work in the corporate office, in one of our satellite offices, at our Interpreting Call Centers, or work from home, you can help make a difference in someone's life every second of every day.

Job Description

Position: Associate Account Executive

Reports To: Regional Vice President

Department: Sales

Primary Location: Texas (Remote)

This position is responsible for assisting the Healthcare Insurance Strategic Account Executive and requires the individual to demonstrate superior healthcare insurance customer relations, training, and product knowledge skills.

The individual would be responsible maintaining revenue of our existing large healthcare plan clients and driving new client revenue growth by identifying, selling and supporting language solutions to organizations within a defined base of prospective and current customers. The AAE would also coordinate and be onsite for customer meetings, to conduct training and implement solutions.

The Executive-Product suite includes telephone interpretation, video interpretation, language proficiency testing, translation and localization, and onsite as well as emerging solutions.

Major Responsibilities, but not limited to:

• Engagement with Strategic Account Executive to prioritize daily customer interactions and support to expand services, meet reporting requirements and respond to ad hoc requests.
  
  


• Identify, engage and assist Strategic Account Executive in closing sales opportunities with new customers as well as existing customers that represent opportunities for growth.
  
  


• Deliver on company objectives of increased revenue and profit margins with an emphasis on longer contract duration and multi-product language solutions.
  
  


• Synthesize and analyze information from various sources to identify trends, opportunities, and risks with existing health insurance customers.
  
  


• Partner with various internal teams to identify product solution gaps and develop plans to address such gaps.
  
  


• Collect client data through interviews, surveys, web search, database search, or other methods.
  
  


• Manage a portfolio of leads generated through prospecting calls and company marketing sources.
  
  


• Work alongside Strategic AE to understand complex health insurance customer issues regarding language support and recommend solutions based on full suite of company products and services.
  
  


• Work alongside Strategic AE to negotiate contract terms and conditions and manage contract process through to execution.
  
  


• Work alongside Strategic AE to create sales plans for specific sales opportunities by identifying customer decision makers, compelling event, buying process, competitors, and action items.
  
  


• Work alongside Strategic AE to Interface with product and marketing specialists to develop cross-product deal pricing and effectively position with customer evaluation teams.
  
  


• Work alongside Strategic AE to Manage complex sales opportunities by ensuring buy-in from all customer stakeholders.
  
  


• Coordinate the development of comprehensive proposals in response to customer RFIs and RFPs.
  
  


• Document and track all activity using Salesforce.com including pipeline opportunities, customer communications, task follow up and implementation records.
  
  


• Provide support to cross-functional teams as needed (tradeshows, networking events, demonstrations and sales calls).
  
  


• Manage the AE implementations of company sales programs.
  
  


• Support Strategic AE during CMS season by updating critical metric reporting and acting as back up lead for bi-weekly meetings.
  
  


• Support Strategic AE in reporting needs for customers on a monthly, quarterly and annual basis.
  
  


• Lead generation and appointment setting.
  
  


• Must be highly motivated, possess a positive attitude and have excellent organizational skills.
  
  


• Proficient in MS Word, Excel, and PowerPoint, and Salesforce.com
  
  


• Travel as required (up to 50%).
  
  


• Demonstrates ability to interact and cooperate with all internal LanguageLineSolutions personnel.
  
  


• Builds trust, value others, communicates effectively, drives execution, fosters innovation, focuses on the customer, collaborates well with others, solves problems creatively and demonstrates high integrity.
  
  


• Support LLS' Quality Management System (QMS) to continually improve the Division's processes, procedures and services; and thereby increase efficiency, productivity, effectiveness and customer satisfaction.
  
  

Experience:

• Bachelor's Degree or equivalent sales experience.
  
  


• 3-5 years of provider relations, account management, client services, or contracting experience.
  
  


• 1 to 3 years sales experience a plus.
  
  


• Knowledge of health care, managed care, Medicare, Medicaid or Commercial insurance products.
  
  


• Health insurance experience such as: Medical Insurance Claims Specialist, Medical Insurance Billing Specialists, Insurance Underwriters, Medical Coding Specialists, Health Informatics Data Analysts.
  
  


• Excellent written and verbal communication skills.
  
  


• Work remotely supporting clients nationwide (Dallas Metro area is preferred).
  
  


• Adheres to all company policies, procedures and business ethics codes.
  
  

Metrics will include (but are not limited to) the following:

• Meet or exceed annual revenue targets.
  
  


• Maintain accurate and updated pipeline.
  
  


• Meet activity targets for customer engagement.
  
  


• Meet specific expectations for daily updates in Salesforce.com.
  
  

I f you are an individual with a disability and require reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact the Corporate Recruiting Team at CorporateRecruiting@languageline.com .

COVID-19 Vaccination for United States Candidates Only:

LanguageLine Solutions is a federal contractor. Federal law requires that we ensure that all of our US based employees and contractors are fully vaccinated against COVID-19, unless a reasonable medical or religious accommodation is requested, certified, and approved by LanguageLine Solutions.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment and will not be discriminated against based on race. color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information or any other consideration prohibited by law or contract.

VEVRAAFederal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.

PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)