Job Description:

Company Summary

Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for six consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

Job Summary

Responsible for the overall maintenance of Vendor Relations ensuring vendors are performing to established SLA's, assigning work to team, following up on vendor quotes, and overall reporting of vendor performance/quality. Provide feedback/reporting of daily file findings to management. Support relationship of new vendors according to established guidelines, creating profiles, gathering documentation, and communicating with vendor as necessary. Assess vendor performance to ensure industry compliance, regulatory requirements and applicable state and federal law requirements are maintained. Provide feedback/reporting of vendor findings to management.

Essential Functions

• Responsible maintaining positive relationship with vendors.


• Act as liaison between vendor and team, provide customer support as needed to vendors.


• Provide feedback/reporting of daily findings to management.


• Assist with vendor/customer calls to the department.


• Analyze weekly reporting tools to identify trends and coaching opportunities.


• Confirm vendor compliance with all state regulations.


• Monitor vendor/associate performance.
  
  

Knowledge and Skills/Technology Used

• Customer service skills as demonstrated by the ability to effectively partner with vendors and customers.


• Residential and commercial title experience; including title examination preferred.


• Negotiation skills; Able to manage a customer's needs when negotiating with vendors.


• Knowledge of products, state regulations and guidelines


• Ability to analyze data and make decisions within defined procedures


• Must be able to prioritize workload and handle multiple tasks


• PC skills Microsoft Word and Excel, Outlook, Sharepoint, Powerpoint, and Visio
  
  

Typical Education

• High School Diploma or equivalent
  
  

Typical Range of Experience

• 2-5 years of related title experience

First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan. Apply Now