IT Operations Associate at Federal Reserve Bank (FRB) in New York, New York

Job Description:

Company

Federal Reserve Bank of New York

Working at the Federal Reserve Bank of New York positions you at the center of the financial world with a unique perspective on national and international markets and economies. You will work in an environment with a diverse group of experienced professionals to foster and support the safety, soundness, and vitality of our economic and financial systems. It is a challenge that demands the skills of a financial service professional and the intelligence an academic—all combined with a passion for public service.

This position will offer workplace flexibility e.g. working remotely or on site as needed/ desired during the week. Employees can expect to be in the office weekly as needed for meetings and team collaboration and should live within a commutable distance. The Bank believes in work flexibility to balance the demands of work and life while also connecting and collaborating with our colleagues in person a couple days a week.

What we do: 

Enterprise Support (ES) Consolidates accountability for all technology support services across the Bank.

Coordinate with National IT on matters of shared infrastructure, system processes and end-user technologies across the System to ensure seamless delivery and support. Collaborate with Enterprise Platforms and Capabilities (EPC) and Enterprise Architect (EA) to achieve standard infrastructure capabilities/products, infrastructure engineering, provisioning and deployment of infrastructure components. Oversee infrastructure and operations support processes to ensure stability and continuous improvement of the production environments. Manage full life cycle of End-User technology. Cultivate and maintain excellent relationships with service providers and vendors.

Outcomes will include modified support model for agile delivery and cloud adoption. On-demand infrastructure provisioning to support rapid application change and infrastructure scaling using agile and programmable infrastructure. Improved speed and flexibility by becoming more nimble and better leveraging vendors. Scalable, flexible workplace technologies and efficient change practices adapt to the nature of work being performed, driving greater asset use and productivity.

You will report to the Application Support Manager.

Your role as an IT Operations Associate:

• Perform Level 1 remediation tasks to address production issues according to procedures or guidance from other application support staff




• Triage issues for Markets applications to allow the rapid resolution of issues to ensure application availability




• Perform execution of start and end of day system tasks. Provide proof of completed tasks by completing Operator checklists.




• Perform intra-day application monitoring using application consoles, tools/utilities and checklists.




• Provide immediate notification of any issues to the Technology management and support staffs. Assist problem resolution and escalation to the responsible staff unit.




• Create JIRA problem log entries and updates




• Perform processing of file import/export tasks, e.g. Fircosoft OFAC updates. BONY files.




• Facilitate Turret voice recording playback requests and recertification on behalf of Markets businesses.




• Perform checklists for intraday TAAPS/TDMS monitoring and start of day health checks.




• Participate in weekend testing as required including production deployments, business continuity tests and validation testing on Sundays after National IT change window.




• Perform test execution to support application regression and performance testing.




• Security Administration – perform access management support tasks including review and collation of re-certification documentation, daily validation tasks, fulfilling Audit/Compliance information requests




• Update working procedures as required




• Occasional work on other shifts (e.g. early morning shift or late evening shift and very rarely night shift)




• Some weekend work (inclusive of Friday night, Saturday and/or Sunday) as needed.

What we are looking for:

• Bachelor's degree in computer science preferred, information systems and/or related discipline, or equivalent work experience




• At least two years supporting enterprise-class applications




• Solid experience with distributed system technologies such as Oracle, Websphere, LDAP, UNIX server platforms, or similar technical disciplines and a working knowledge of network communications and protocols




• Experience with the relationship between technical and business processes/requirements




• Experience with the Windows environment from the end-user perspective.




• Strong troubleshooting skills to identify and fix issues




• Ability to identify application problems from monitoring, health checks and application performance and escalate to the proper support teams




• Knowledge of SWIFT message types and structure a plus




• Knowledge of monitoring tools (e.g. Splunk) and familiarity with cloud technology is a plus

Benefits:

Our organization offers benefits that are the best fit for you at every stage of your career:

• Fully paid Pension plan and 401k with Generous Match




• Comprehensive Insurance Plans (Medical, Dental and Vision including Flexible Spending Accounts and HSA)




• Subsidized Public Transportation Program




• Tuition Assistance Program




• Onsite Fitness & Wellness Center




• Flexible Work Arrangements




• And more

Please note that the position requires access to confidential supervisory information and/or FOMC information, which is limited to "Protected Individuals" as defined in the U.S. federal immigration law. Protected Individuals include, but are not limited to, U.S. citizens, U.S. nationals, and U.S. permanent residents who either are not yet eligible to apply for naturalization or who have applied for naturalization within the requisite timeframe. Candidates who are permanent residents may be eligible for the information access required for this position if they sign a declaration of intent to become a U.S. citizen and pursue a path to citizenship and meet other eligibility requirements.

In addition, all candidates must undergo an enhanced background check, comply with all applicable information handling rules, and will be tested for all controlled substances prohibited by federal law, to include marijuana.

The Federal Reserve Bank of New York is committed to a diverse workforce and to providing equal employment opportunity to all persons without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, genetic information, disability, or military service.

Incumbent must be fully vaccinated against COVID-19, unless the Bank grants an exemption based on a medical condition or sincerely held religious belief. 

This is not necessarily an exhaustive list of all responsibilities, duties, performance standards or requirements, efforts, skills or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

Full Time / Part Time

Full time

Regular / Temporary

Regular

Job Exempt (Yes / No)

No

Job Category

Information Technology

Work Shift

First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

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Salary:

$107,700.00

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