Recordkeeping Services Senior Account Administrator at Infosys Limited in Malvern, Pennsylvania

Job Description:

Recordkeeping Services Senior Account Administrator

Job Profile Summary
To act as the daily contact for Institutional clients, partnering with Relationship Managers and Relationship Executives to meet and exceed client expectations to further client satisfaction and loyalty.

Job Location - Scottsdale, AZ/Malvern PA

Duties and Responsibilities

• Partners with Relationship Managers and Relationship Executives in the execution of client service needs for all clients.


• Acts as liaison to coordinate and lead the resolution of processing and administrative issues. Communicates issues related to daily plan administration to all affected internal and external parties.


• Acts as point of contact for the relationship by working with outside partners and all appropriate parties.


• Coordinates special processing events by working with clients and internal departments to ensure accurate processing of special events. Works directly with clients on operational issues, service adoption and plan enhancements.


• Adheres to all internal policies, procedures and guidelines in the handling of processing and administrative issues.


• Anticipates client needs and works directly with clients on operational issues, service adoptions and plan enhancements.


• Analyzes operational issues and collaborates with clients and internal departments to identify trends and eliminate errors that impact processing and daily administration.


• Works in partnership with all affected internal departments to ensure the highest quality service and compliance with ERISA, in accordance with clients' plan provisions and workflows.


• Independently evaluates client relationship to recommend strategic plan and workflow changes to streamline operational efficiencies, resulting in the highest quality of service.


• Participates in sales growth and retentions initiatives as needed.


• Initiates development of new services through project teams. Participates and leads special projects and other duties as assigned.

Qualifications

Basic

• Bachelors Degree or foreign equivalent in any career stream


• 3 years' experience as related to the job description.

Preferred

• Bachelors Degree


• Strong knowledge of ERISA, DOL, and applicable IRS regulations related to retirement plans and services


• Proficiency with Microsoft Office Suite .


• Motivated; self-starter with the ability to learn new information quickly and independently.

• Client Relationship Management skills


• Ability to apply critical-thinking, multi-task, prioritize and problem-solve effectively


• Excellent written and verbal communication skills.


• Demonstrated leadership with the ability to persuade and influence.


• Strong project management skills

Note: Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa (H1B or otherwise).

The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email or face to face. Travel may be required as per the job requirements.

About Us
Infosys BPM, the business process management subsidiary of Infosys (NYSE: INFY), provides end-to-end transformative services for its clients across the globe. The company's integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines, and address business challenges for its clients. Utilizing innovative business excellence frameworks, ongoing productivity improvements, process reengineering, automation, and cutting-edge technology platforms, Infosys BPM enables its clients to achieve their cost reduction objectives, improve process efficiencies, enhance effectiveness, and deliver superior customer experience.

Infosys BPM has 32 delivery centers in 16 countries spread across 6 continents, with more than 38000 employees from over 80 nationalities, as of Nov 2019.

The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years, from key industry bodies and associations like the Outsourcing Center, SSON, and GSA, among others. Infosys BPM also has very robust people practices, as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice, on the basis of its industry leading HR best practices. The company's senior leaders contribute widely to industry forums as BPM strategists.

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