PATIENT SERVICES REP at Cooper University Health Care in Camden, New Jersey
Posted in Other 30+ days ago.
Job Description:
PATIENT SERVICES REP
Apply Job ID 58855 Job Type Full Time Shift Day Specialty Clerical/Administrative
Short Description
This position has a strong emphasis on customer service to our patients.
Must ensure quality patient scheduling, positive telephone etiquette and customer
satisfaction in support of the mission of Cooper University Hospital.
Serve as the front line contact person for all incoming patients.
Greet, register, schedule, collect point of service copays and provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and project Cooper's values
to both customer and co-workers.
Serves as patient's non-clinical navigator during discharge coordination.
Special Requirements
Education: |
High School Diploma or equivalent required. |
Experience: |
Minimum one year of recent registration or billing experience working in a medical facility preferred. Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals preferred. Epic experience preferred. Excellent organizational, written/verbal communication and teamwork skills. Demonstrated performance of excellent customer service skills. |
Required License/Certifications/ Registration: |
|
Other Qualifications: |
Customer service oriented attitude/behavior as well as a pleasant and poised demeanor and excellent phone etiquette. Must possess excellent communication skills both verbal and written. Must be skilled in the use of computers. NAHAM Certified Healthcare Access Associate (CHAA) certification preferred. |
Scheduled Days / Hours: Mon-Fri 8:30-5:30 Rotating
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