Learning Specialist at American Water Works Service Company Inc in Camden, New Jersey

Job Description:

Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business.  Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful.

With a history dating back to 1886, American Water is the largest and most geographically diverse U.S. publicly traded water and wastewater utility company.  The company employs more than 7,000 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to 15 million people in 46 states.  American Water provides safe, clean, affordable and reliable water services to our customers to help make sure we keep their lives flowing.  For more information, visit amwater.com and follow American Water on Twitter, Facebook and LinkedIn.

On September 9, 2021, President Biden signed Executive Order 14042. This order and the associated federal safety protocols for federal contractors that were issued on September 24, 2021, require covered contractors who work with the federal government to ensure that their employees are fully vaccinated for COVID-19 or approved for a health or religious accommodation by December 8, 2021. As a covered federal contractor, American Water must adhere to these legal requirements. If you are made a conditional job offer, you will be required to provide proof of full vaccination or apply and be approved for a health or religious accommodation prior to your start date.

Primary Role

Responsible for supporting L&D programs, initiatives, and deliverables that impact business outcomes through collaboration, organization, governance, and communication.

Key Accountabilities

• Collaborates with the Senior Director, Employee Experience and Talent Development to support performance and learning programs.

• Support the identification and design of learning solutions.


• Supports all company learning and development programs and resources.


• Support the Learning Advisor to identify, develop, and deliver programs that support the growth of our employees.


• Develops and manages L&D’s governance model for L&D activities with guidance from the Sr. Dir., EX and TD.


• Partners with Internal Communications to develop L&D 12-month marketing campaign.


• Work with the Learning Advisors to roll out an internal learning and development roadmap for all employees


• Support the development of customized learning paths for employees that incorporate customized and curated learning content


• Contribute to the course catalog which will include e-learning, instructor-led courses, and hands-on workshops, to ensure the trainings are accessible to everyone


• Own the L&D metrics and provide feedback to the Learning Advisors on programs and courses for continuous improvement

Knowledge/Skills

• Interest in developing skills in adult learning theory and Instructional design while applying those lessons to new learning content 


• Strong communication skills; graphic arts/marketing/design experience a plus


• Nice to have:  Experience with instructional design and developing learning content


• Passion for supporting team members growth and development while helping to build a learning culture 


• American Water’s Organizational and Business Strategy/Goals/Objectives, etc. (operations and functions) 


• Microsoft office suite of products including PowerPoint, Publisher, Word, and Excel as well as Adobe suite of design applications, Office 365.


• Working knowledge of learning programs and courses in an LMS


• Working knowledge of creating, running and distributing standard and custom learning reports in LMS


• Knowledge of SAP’s Success Factors preferred


• Knowledge of mobile operating systems IOS and Android.

Experience/Education

• Bachelor’s Degree or equivalent.


• 0-2 years of work experience in the areas of training delivery, instructional design, or learning technology
  
   

Work Environment

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  Office work environment

  
  

Competencies

Champions safety

Collaborates

Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.

 

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