ServiceNow CSM Specialist at Cognizant in White Plains, New York

Job Description:

Cognizant is seeking a strong ServiceNow CSM Specialist for an immediate need. This is a client-facing role & the candidate will have regular interactions with various client managers. 

“Remote Candidates will be considered, however must be willing to relocate post Covid” 

Job Description : 

• 14+ years of overall IT experience and 3 to 5 years of ServiceNow relevant experience


• Hands-on experience in implementing CSM module on ServiceNow.


• ServiceNow Implementation Specialist & Admin


• Hans-on with Now Platform and all Enterprise Service Management suite on ServiceNow.


• Java Scripting knowledge and hands on experience on it.


• Hands-on with ITIL Process implementation.


• Service-now for custom Application Design & Development.


• Hands-on technical delivery including required documentation of cost-effective Service-now solutions, Ability to create and Modify Workflows.


• Hands-on design, development and deployment experience with the Service-now platform.


• Hands-on migrating data from different tools into ServiceNow.


• Provide technical direction for the development, design, and systems integration for client engagement from definition phase through implementation.


• Review work of development team.


• Create and execute development plans as appropriate to meet changing needs and requirements.


• Communicate and enforce coding standards


• Good at creating required information for Reporting and Dashboards


• Knowledge of ITIL methodologies and processes


• Project Management skills


• Good Communication and presentation skills, Client handling.

Technical Expertise : 

• Creation of script based Assignment and Approval rule.


• Creation of custom related list.


• Creation of Access Control List with the help of Scripting.


• Creation of Script based UI Policy and Client Script.


• Debugging script 


• User Administration


• Web Service Integration


• User Interface Level Integration


• MID Server Integration


• Use of Import Sets for data loading from external file or database to the service-now.com


• Knowledge of ITIL V3 processes


• CMDB and foundation Data setup and implementation

 

***Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.

**Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (such as an H-1B visa) for this opportunity.

 

Technical Skills

Domain Skills

* Proficiency Legends