Office Manager Administrative-duPont Pediatrics, Jessup St at Nemours in Wilmington, Delaware

Job Description:

Primary Functions:

This position is responsible for: Provide on-site, day-to-day practice management to ensure a uniquely satisfying patient experience, a positive team environment, and a financially successful practice

Essential Functions:

1.Select, orient, direct, and evaluate all clerical and clinical staff.

Ensure a uniquely satisfying patient experience. Monitor patient flow on a daily basis, conduct patient rounds, track and share patient satisfaction results with associates and recommend and implement changes as needed to reach goals and monitor for continued success. Represent and demonstrate a commitment to excellence in customer service.

Coordinate and maintain staff and provider schedules. Monitor accruals, overtime, and scheduled/unscheduled time off for the preparation and submission of staff and physician payroll in Kronos.

4. Ensure a satisfying work experience for associates through application and role modeling of Nemours Standards

of Behavior. Provided positive reinforcement or coaching/counseling as needed. Activate disciplinary process as

warranted.

5. Develop and monitor department's capital and operating budgets. Monitor department productivity measures.

Process and track accounts payable and reimbursement requests. Identify opportunities for improved financial

performances and implement action plans.

6. Monitor all front desk functions and fill-in at front desk, as needed. Hands-on knowledge of registration (check-

in/check-out), appointment scheduling, insurance verification/authorization processes, payment collection, charge

posting, daily cash reconciliations and bank deposits. Ensure that workqueues are up to date and all month-end

financial requirements are met.

7. Monitor all clinical functions seeking input from physician-in-charge, as needed.

8. Monitor and approve all medical and non-medical supply and equipment purchases.

9. Maintain a safe and attractive environment while meeting all JCAHO, OSHA, CLIA, etc. requirements. Oversee

facility for housekeeping, fire safety, equipment (clinical and non-clinical).

10. Develop clerical and clinical individual performance goals on an annual basis. Review with individual staff on a

regular basis to ensure employee reaches those goals.

Requirements:

Associates degree required

Previous management experience required

Three to five years of job related experience required, preferably at least one year in pediatrics.

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