Digital Channels Product Manager III at Silicon Valley Bank in Raleigh, North Carolina

Job Description:

BE PART OF A BANK LIKE NO OTHER.

When you work with the world's most innovative companies, you know you're making a difference.

Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.

They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.

Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.

Job Description

The Product Manager for our Administration platforms is responsible for the delivery of an Administration framework that will support a multitude of enrollment and maintenance functions. The framework will support multiple experiences including both a client facing solution, as well as the internal bank user's experience. Our goal is to build a simple and intuitive process for maintaining user access, balanced with the ability to provide an enhanced level of granularity many clients require. The successful candidate will manage our Digital Banking Administration experience for all clients, across all segments.

You will focus on delivering a best-in-class experience for both our clients and internal bank users - providing solutions that range from basic and intuitive to complex and customized. The back-office platform must be well positioned to easily adapt with all digital vendor partners the bank engages with. You will provide strategic vision for the product suite and be responsible for the development and execution of new initiatives aimed to improve our offering and enhance the way our clients interact with us.

The right candidate will be responsible for representing the voice of the customer and the vision of the product in an agile delivery model and represent these to the engineering teams to which you are assigned. You are responsible for working with key stakeholders from across the company to bring a voice and story to the customer feature requests, new product features and technical features that the team will develop. You will order and manage the backlog of user stories and product defects to ensure that the work defined for the team is meaningful to the customer, yet realistic and attainable for the development teams.

© 2021 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: SIVB).

Equal Employment Opportunity

Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.

Silicon Valley Bank is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK under No. FC029579. Silicon Valley Bank is authorised and regulated by the California Department of Business Oversight and the United States Federal Reserve Bank; authorised by the Prudential Regulation Authority with number 577295; and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.