Customer Support Engineer at Schneider Electric USA, Inc in Foxboro, Massachusetts

Job Description:

Schneider Electric has an opportunity for a Customer Support Engineer in our Foxboro MA location.

Come join our robust team in providing best in class customer support.

Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives.Our 135,000 employees thrive in more than 100 countries. From the simplest of switches to complex operational systems, our technology, software and services improve the way our customers manage and automate their operations. Help us deliver solutions that ensure Life Is On everywhere, for everyone and at every moment.

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Great people make Schneider Electric a great company.

Overview:

Provides technical support to Customers, System integrators, Application, Manufacturing and Service personnel to solve both simple and complex problems involving Foxboro hardware, software and applications.

Performs root cause analysis on reported problems using system diagnostics, product symptoms, and data provide by the customer. Applies known solutions when available. Will work independently or with others to find new or better solutions.

Uses appropriate tools and procedures to communicate and escalate problems. Should have specific technical expertise in one or more Foxboro product lines or related applications. Control Software knowledge a plus.

Uses good communication skills to develop effective working relationships with customers, co-workers and cross departmental personnel. Must be able to develop effective working relationships and clear communications with customers from a broad range of cultural and professional backgrounds.

Participates actively in new product planning activities and teams. Provide service requirements to developments teams, review technical documentation, develop design for serviceability and service readiness plans, and other phases and requirements of new product design. May be excepted to develop, conduct or contribute to training programs for staff, other service personnel and customers.

Responds to customer issues via telephone, email, web, or fax. Provides technical assistance to SE approved System Integrators, Field Service, Project Operations, or other SE personnel. Up to 15% travel may be required to perform complex problem solving, data collection, software upgrades or system audits at customer locations. Uses available tools and resources to resolve issues efficiently and professionally. Follows Invensys policies regarding escalation procedures for critical or unique situations.

As a federal government contractor, all Schneider Electric U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws.