Business Markets Account Analyst at TXU Retail Services Company in Irving, Texas

Job Description:

If you have what it takes to become part of the Vistra family and would like to start a promising career with a global leader, take a look at the exciting employment opportunities that are currently available and apply online. 

Where permitted by applicable law, candidates must be fully vaccinated against COVID-19 by date of hire, if not currently employed by a subsidiary of Vistra Corp. Fully vaccinated means at least two weeks have passed since the second dose in a two-dose series, such as the Pfizer or Moderna vaccines, or a single-dose vaccine, such as Johnson & Johnson’s Janssen vaccine.

Job Summary

The ASM II is responsible for handling the day to day business needs for our large commercial and industrial customers. As the front line of providing exceptional customer service and sales support, the ASM is the biggest value-add that we offer to our Large Commercial and Industrial customers and therefore requires a high level of commitment to the customer and to the company.  Included in the role is the ability to research and analyze complicated products and issues, provide superior customer communication and possess a mindset that balances customer satisfaction and the financial bottom line.  In addition a desire for continued improvement and education will be beneficial to the candidate..

Job Description

Key Accountabilities

• Researches and resolves complicated issues and provide customers with detailed analysis, explanations and reconciliations on contract information •Reviews, discusses and explains products, services, contractual terms and conditions, billing policies and payment options


• Responds to service requests, monitors transactions and acts as a liaison with the customer and the Transmission and Distribution Utility companies


• Initiates contract changes including amendments and location additions and deletions


• Is able to work simultaneously in multiple systems, databases, office programs and online solutions including but not limited to SAP, Access, Excel, various SharePoint and online


• Work with the extended sales teams on bids and customer issues when necessary – including attending client meetings and sales pitches


• Possesses and utilizes strong analytical, mathematical and problem solving skills •Owns, monitors and reports on assigned monthly risk controls


• Works cross-functionally with Sales, Analytics, Billing, Marketing and Revenue Operations to ensure high performance standards and service goals are being met


• Negotiates, approves and or recommends billing adjustments, credits, waivers etc… after conducting thorough analysis and in accordance with corporate Delegation of Authority processes


• Exhibits flexibility and embraces frequent change


• Has a workable understanding of applicable power market fundamentals and pricing

Education, Experience, & Skill Requirements

• 2+ years experience providing verbal and written customer support


• Possesses and utilizes strong analytical, mathematical and problem solving skills


• Superior skills interacting and communicating with customers


• Workable understanding of applicable power market and pricing fundamentals


• Strong verbal and written communication skills


• Ability to analyze and resolve complex customer issues/cases, independently


• Strong decision-making abilities and negotiating skills


• Strong understanding and comprehension of market-related transactions; Texas Electric Market and ERCOT preferred


• Self-motivated individual


• Exhibits flexibility and embraces frequent change


• AP experience preferred


• Utilization of MS Office tools


• High School Diploma or GED required

Key Metrics

• Timely resolution of customer inquiries, in adherence with SL metrics


• Customer Satisfaction; measure through customer feedback surveys


• Professional communication


• Delivery of quality customer experiences


• Consistent learning and skill development


• Follows all company, legal and regulatory guidelines in response to customer issues

Job Family

Sales

Company

TXU Retail Services Company

Locations

Irving, Texas

Texas

We are a company of people committed to:  Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication.  If this describes you, then apply today!

If you currently work for Vistra or its subsidiaries, please apply via the internal career site.

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