Product Support Analyst I at InComm in Sandy, Utah

Posted in Marketing 16 days ago.

Job Description:


Product Support Analyst I


Job ID: 2022-13247
Type: Full-Time
# of Openings: 1
Category: Financial Services/Business Development


When you think of InComm Payments, think of Innovative Payments Technology. We were founded 25 years ago and continue to be a pioneer in the payment (FinTech) industry. Since our inception, we have grown to be a team of over 2,500 employees in 30 countries around the world. We own over 386 global technical patents and a network that includes over 500,000 points of retail distribution that points to our industry expertise.

InComm Payments works with the most recognized and valued brands in the world, and we are partnered with most of the world’s leading merchants. InComm Payments is highly focused on our people and their growth, and we work hard to make a career at InComm Payments meaningful and rewarding. We value innovation, quality, passion, integrity and responsibility in all that we do, and we are looking for great people to join our team as we move forward towards a very bright future.

You can learn more about careers at InComm Payments here: or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

Inside InComm from InComm on Vimeo.


  • Answer inbound telephone calls, e-mail enquiries from corporate clients, consumers and selling partners.
  • Resolve inbound tickets assigned to the FLOS team. Resolve issues related to InComm Gifting & Financial card programs.
  • Administrative tasks (partner account updates, provide activity reports).
  • Troubleshoot point-of-sale-activation issues. Assist merchants when they have issues with their POS terminals.
  • Outbound calls as required.
  • Supporting more complex queries related to our financial products as channeled from our cardholder support unit (CS), our product development teams or other third-party vendors.
  • Other tasks and responsibilities as assigned by leadership team.


  • Some practical or position related experience required.
  • Excellent verbal and written communication and interpersonal skills.
  • Trilingual-English/Spanish/French - Preferred.
  • Bilingual-English/Spanish - Required.
  • Clearly demonstrated skills working in a team environment.
  • Computer literate and moderate technical skills.
  • Strong ability to analyze and solve problems.
  • Strong ability to multi-task in a fast-paced and constantly changing environment.
  • Strong ability to prioritize tasks and complete work in the time allotted.
  • Strong work ethic.
  • Work is normally performed in an office, and you must be able to work flexible hours with irregular days off as required. This department operates 24 x 7 x 365 with day, night and weekend shifts

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

*This position is eligible for the Employee Referral Bonus Program

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