Customer Service Supervisor - Work from home - Express Scripts at Cigna in Memphis, Tennessee

Job Description:

POSITION SUMMARY

As a Customer Service Supervisor ,you will be responsible for day-to-day operations of a team of representatives whose passion is around Express Scripts' patients' medications using cutting edge technologies and exciting new processes to best address patient needs. Would you like to spend your day developing and engaging an impressive team of associates to reach their next level goals while helping manage the functions behind how our company helps millions of patients every year? If so keep reading and apply online. We are excited to hear from you!

What you'll do:

• Manage a team of representatives to promote a positive working team environment and ensure best practices are shared


• Assist management with development of programs and process improvements to ensure service metrics are met


• Develop, coach, and provide feedback to employees concerning quality, reliability, accountability and productivity


• Engage with other internal teams to ensure patient, prescriber and client satisfaction


• Plan and direct workflow and project assignments


• Participate in hiring, training, and supporting new team members


• Serve as a point of escalation for calls requiring a higher degree of expertise or discretion to resolve customer issues and ensure timely resolution
  
  

• High school or equivalent required; Bachelor's degree preferred


• Ability to work required shift of Monday-Friday, 12:00pm - 9:00pm EST


• 2+ years front line leadership experience preferred


• PBM and/or Specialty medications industry preferred


• Excellent communication skills; written and oral


• Strong computer skills including Outlook and MCS office, especially Excel


• Demonstrated leadership skills including ability to effectively coach and develop team members


• Advanced problem solving skills and the ability to work collaboratively within the leadership team as well as other departments to resolve complex issues with innovative solutions


• Demonstrated ability to handle difficult conversations in a professional manner


• Ability to adapt to a dynamic working environment and make independent decisions

This role is WAH/Flex which allows most work to be performed at home. Employees must be fully vaccinated if they choose to come onsite.

For this position, we anticipate offering an annual salary of $45,100 - $75,100, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.