Production Support Application Advisor at Cigna in Memphis, Tennessee

Job Description:

Help us analyze our future. Get ready for a job that encourages you to think strategically yet stay connected with your teams. Do you have problem solving or database management experience? If so, prepare to innovate, create, and inspire. The Production Support Application Advisor (Application Development Advisor) provides a bridge to the delivery scrum teams, driving efficiencies, quick turn around and quality resolution of production defects that are impacting internal and external customers. The resource will also provide rotational 24/7 on-call support for critical issues that may occur outside of regular business hours.

Responsibilities

• Monitors and reviews incidents reported by business teams.


• Provides hands-on technical tier 2 research and root cause analysis.


• Perform in-depth data and systems analysis


• Provides 24/7 on-call support for production application outages and critical incidents.


• Ability to work with a variety of staff and resources in multiple time zones and locations.


• Manages configuration changes and develops batch data updates


• Maintains process and troubleshooting documentation to be utilized by the team.


• Organize and coordinate meetings with business users for specific application areas, as well as work to prioritize requests from business users for those areas.


• Perform code reviews


• Act as backup for team manager including release deployment and internal support requests.


• May be assigned to special projects that drive continuous improvement of services and production control processes.

Qualifications

• High School diploma; Bachelor's degree preferred.


• A solid understanding of and experience with relational database management systems, Oracle, and/or SQL Server experience a must.


• 4+ years programming experience in 2 or more technologies: SQL Server T-SQL, SSISOracle PL/SQL, AIX Shell Scripting, Java, Cognos, Qlikview, Salesforce, Vlocity, and Angular.


• Experience with at least one of the following technologies required: Java, SSIS, or Salesforce.


• Strong analytical skills and debugging capabilities, as well as the ability to work with little supervision and minimal training/documentation.


• Exposure to and experience with SSIS technologies and SQL Server-based applications a plus.


• Strong written and verbal communication skills to efficiently collaborate with cross-functional teams.


• Self-motivated, quick learner, and excellent customer service skills.


• Strong organizational and time management skills with the ability to manage multiple projects and shift priorities in a dynamic environment.

This role is WAH which allows work to be performed at home. Employees must be fully vaccinated if they choose to come onsite. Currently, we are encouraging all employees to remain working from home and all onsite meetings require a virtual option.

For this position, we anticipate offering an annual salary of $88,100 - $146,800, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.