FT/PT/RR Cross Utilized Agent ($12.50/Hour + Flight Privileges) at Unifi in Wilmington, North Carolina

Job Description:

Essential Functions / Key Responsibilities

• This position works both above & below the wing


• Must be able to lift 50-70 pounds without assistance


• Must be able to work in all weather conditions


• Load bags and cargo onto aircraft with accuracy 


• Drive small equipment, positioning closely to the aircraft


• Wing walk and marshal the aircraft


• Clean the aircraft

• Assist passengers with a smile and friendly face through arrival and check-in processes; including support for passengers with special needs such as unaccompanied minors, VIP passengers and passengers needing wheelchair assistance.


• Handle ticketing and check-in by operating a computerized system, boarding, baggage service, reservations and resolving related complaints and problems.


• Verify customers possess proper documentation to travel


• Assist Ramp Service Agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to passengers upon arrival.


• Operate equipment to include the jet way, computer keyboards, and carrier-specific reservation/ ticketing software.


• Performs other related duties as assigned within the appropriate skill and experience capabilities expected for this position.

Basic Qualifications

Pre-requisites:

• Must have a valid DL


• Ability to pass a pre-employment drug screen.


• Ability to pass up to a 10-year background check.


• Must be at least 18 years of age.


• Must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.


• Must complete SIDA training to obtain airport authority identification security.


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  Experience:

  
  
  
  
  • No prior experience necessary.  Must be open minded and ready to work as part of a detail-oriented team.
  
  
  
  

  Knowledge, Skills & Abilities:

  
  
  
  
  • Excellent customer service skills. 
  
  
  • Strong work ethic.
  
  
  • Ability to work in a team oriented environment. 
  
  
  • Ability to type and or use a computer keyboard with sufficient speed to meet the requirements of the role.
  
  
  • Able to understand documents, learn and follow ticketing procedures, and other rules and regulations.
  
  
  
  

  Preferred Qualifications

  
  

  Education:

  
  
  
  
  • High School diploma or GED.
  
  
  
  

  Experience:

  
  
  
  
  • 1+ year of relevant experience.  
  
  
  
  

  Knowledge, Skills & Abilities:

  
  
  
  
  • Able to communicate information and instructions verbally and/or via radio equipment.
  
  
  • Able to communicate effectively in a professional manner.
  
  
  • Able to work quickly and efficiently to meet tight time restrictions.  
  
  
  
  

  Working Conditions

  
  

  Work Schedule:

  
  
  
  
  • You will need to have flexibility to work a variety of shifts, including nights, weekends, holidays and overtime. 
  
  
  
  

  Work Environment: 

  
  
  
  
  • Must be able to be alert to moving vehicles or aircraft and use radio equipment. 
  
  
  • Enjoy the outdoors on a daily basis (sun, rain, sleet or snow!)  May be exposed to a wide variety of weather conditions, jet and machinery noises, fumes, dirt and dust for extended periods.    
  
  
  
  

  Physical Demands/Requirements: 

  
  
  
  
  • Must be able to lift / carry / push / pull and move items of 70 pounds and/or more on a regular basis and repetitively lift weights of 40 to 50 pounds on raised surfaces. 
  
  
  • Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods. 
  
  
  • Must be able to work in cramped or high places. 
  
  
  • Must be able to carry heavy items up and down jet way stairs.
  
  
  
  

  Legal 

  
  

  Unifi is an Equal Opportunity Employer.

  
  

Customer Service