3M HIS Managed Services Lead at 3M in silver spring, Maryland

Job Description:

Job Description:

Managed Services Lead

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 96,000 other curious, creative 3Mers. 

“At 3M, every day we see and feel the tremendous impact of inclusion, advocacy and the embracing of differences. These values are helping 3Mers innovate, create and grow in their career, and something you will experience firsthand as you bring your one-of-a-kind self and skills to 3M.” – Ann Anaya, chief diversity officer at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You’ll Make in this Role

As a 3M HIS Managed Services Lead, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Ensure SLA's are achieved and expectations are met


• Ensure that agreed upon processes are followed to ensure effective monitoring, control and support of service delivery


• Support the team process and participate on cross-functional, Scrum, and Six Sigma teams


• Handle account escalations when appropriate, and provide executive client/3M leadership communication as needed


• Enhance department and organization reputation by accepting ownership for accomplishing new and different requests


• Provides project oversight for System Updates, and other projects as needed


• Create and maintain project documentation, as well as other project materials as required


• Design and implement customer reports and dashboards

Your Skills and Expertise 

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher (completed and verified prior to start) from an accredited institution

OR

• High School Diploma/GED (completed and verified prior to start) and eight (8) years of experience in Customer Support

• Five (5) years of customer service experience




• Three (3) years of technical support experience

Additional qualifications that could help you succeed even further in this role include:

• Functional knowledge of technical concepts - Networking, Server/client applications, Citrix, MS SQL, & IIS




• Working knowledge of internal 3M HIS product portfolio




• Exhibit excellent customer communication and management skills - written, verbal and in-person




• Embrace a challenging and changing business and process environment




• Creative in approach and not scared to get into the details and work hands on with the technology




• Proficient in MS Word, MS Excel, and MS Power Point




• Understanding of health care industry, Health Information Systems environments, as well as interfaces (HL7, XML, etc.)

Location: Silver Spring, MD or Remote

Travel: May include up to 10% domestic

Relocation Assistance: May be authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being 

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope. 

Resources for You 

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers. 

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

Our approach to flexibility is called Work Your Way, which puts employees first and drives well-being in ways that enable 3M’s business and performance goals. You have flexibility in where and when work gets done. It all depends on where and when you can do your best work.

Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/

3M is an equal opportunity employer.  3M  will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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