JOB PURPOSE: To deliver on the mission of Wilco by profitably providing superior customer service.
JOB SUMMARY: Profitably lead and supervise a select portion of a retail store location including: warehouse and stocking operations, inventory control and receiving activities, facility image, personnel.
Essential Job Responsibilities Include But Are Not Limited To The Following:
Supervise warehouse, stocking, inventory and receiving personnel including staff selection with the Retail Manager, training, mentoring, coaching and performance appraisal development and delivery to employees.
Assist with location sales and customer service using established retail customer service standards.
Maintain store facility, backstock, warehouse, yard, and location equipment using established retail image standards.
Direct location merchandise management including receiving, stocking, warehousing, and selling of product utilizing procedures established by retail store operations.
Ensure check-in and merchandise receiving complies with established standards.
Participate in creating work schedules for assigned teams or team members with guidance from Retail Manager.
Execute annual operating budgets for the store location including sales and margin projections and expense control.
Ensure responsibilities of the Inventory Specialist position are delivered on.
Assist with eCommerce fulfillment, staging, and loadout activities as required.
Operate forklift, delivery truck, tractor (if applicable) as needed.
Run, monitor, update, review, and act on system reports as assigned.
Communicate product outages and special customer situations to managers.
Other Responsibilities Include But Are Not Limited To The Following:
Ensure stocking process including the log, OOS scan, and store-wide pick lists are being generated and worked to completion.
Participate in special project work when requested.
Ensure that customers are greeted and their needs matched with the relevant person or department.
Correctly stock merchandise utilizing established stocking and merchandising directives.
Unload, check-in, stock, assemble and organize warehouse and yard merchandise utilizing established procedures.
Coordinate retail customer deliveries per established standards.
Some store and warehouse merchandise assembly maybe required.
Attend regular and special meetings as required.
Willingness to attend continuing education courses on leadership, supervision, etc.
Knowledge, understanding, and training of safety procedures and the casualty investigation process.
Special Skills/Training
Knowledge of management, supervision practices, principles, and regulations.
Knowledge of industry and support of company core values.
Skill to operate computer systems and automated office machines.
Ability to communicate effectively both verbally and in writing to customers and staff.
Ability to interact effectively with customers and co-workers.
Skill to operate a forklift, tractor, and other facility equipment safely and efficiently.