Inside Sales Representative at MARTIN BROS DISTRIBUTING CO in Cedar Falls, Iowa

Job Description:

Martin Bros. Distributing is looking for customer-driven, solutions-focused champions who have a vested interest in making an impact in a third generation, family and employee-owned organization.

Thanks to a strong foundation established three generations ago, Martin Bros. Distributing is well known throughout the Midwest as a company that delivers "Foodservice with a Difference through Legendary Customer Service." It is our mission to serve our valued customers in all segments of business by exploring and uncovering the business needs of clients and understanding how our range of products and services can help them grow their business. Our commitment to strong core values drives our decision-making and is reflected in our strong and united culture.

We are currently looking for an Inside Sales Representative in Cedar Falls, IA. If you are interested in a career in sales, service, leadership, and teamwork and you love helping customers reach their full potential, Martin Bros. might be the perfect fit for you! This is a customer service focused role.

What You'll Be Doing:

Provide legendary customer service

High level of product knowledge
Maintain a consistent and positive image when interacting with customers
Friendly, helpful, and understanding handling of all customers
Innovative solutions and approaches

Serve as vital link between district sales representatives, the company and the customer

Advise customers of all changes affecting orders
Facilitate communications with company in order procedures
Follow through on customer issues, ranging from billing, products, and services

Engage in Customer Care and Departmental Goals

Interact and communicate in a professional, positive and efficient manner
Problem solve customer issues, ranging from billing, products and services
Provide accurate order entry, update customer order guides and be a general information source, always striving for 100% order accuracy

Minimum Qualifications:

Associate degree (A.A.) or equivalent from two-year college or technical school, or one year service or sales experience
Basic understanding of sales principles and customer service practices
Ability to perform under pressure and address complaints in a timely manner
Must pass pre-employment background check and drug screen