Grand Del Mar Villas Residence Manager at Fairmont Grand Del Mar in San Diego, California

Job Description:

Grand Del Mar Villas Residence Manager

As Residence Manager, the strategic support and leadership for the Villas at Grand Del Mar will ensure exceptional service standards, maximized operating results and memorable Owner experiences.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Fairmont Grand Del Mar Director of Operations with dotted line reporting to HOA Residential Operations Management company, responsibilities and essential job functions include but are not limited to the following:

• Consistently offer professional, friendly and engaging service to Owners, Guests and Colleagues
• Responsible for the execution of the overall Residence Property Management as set forth in governing Residential Documents
• Maintain records of the Association as required under Fairmont Management Agreement and governance
• Responsible for positive Board relations, communications, and Home Owners' Association governance
• Lead and manage the day to day operations ensuring all luxury service standards are followed
• Achieve financial and operational targets through the establishment of positive culture, clear expectations, and policy and procedure implementation
• Manage the residence property in a financially responsible manner
• Prepare annual operating budget and capital plan; administer financial functions in accordance with brand standards
• Control all purchases for the Residences in line with budget, maintaining proper inventory levels of Residence supplies
• Act as a spokesperson for the Residences and an ambassador for the Fairmont Brand
• Ensure that monthly and quarterly financial reports are on time, on target and accurate
• Ensure full compliance to operating controls
• Provide luxury level service to all Owners both while in residence or as needed regarding their ownership and owner benefits, coordinating the fulfillment of service through the Hotel team
• Manage the Residences to meet luxury brand standards; inclusive of managing quality of housekeeping and general Residence maintenance and Residential Grounds maintenance
• Build positive relationships with Hotel teams to support the delivery of Residential Services
• Manage the arrival / departure experience for Owners and Guests, coordinating service through appropriate teams, and ensuring that Residence Quality / service meets luxury brand standards Collaborate with the real estate community to maximize sales and owners values
• Execute the vacation planning process for owners aligned with property governing documents
• Participate in required GDM, Residential and Brand Meetings
• Follow department policies, procedures and service standards
• Collaborate with the real estate community to maximize sales and owners values
• Ensure the achievement of sales objectives on a monthly, quarterly and yearly basis
• Development and execution of a successful business plan
• Establish parameters, quotes and negotiate rates, confirming by written contracts
• Maintain accounts, contact, activity and business details within the appropriate software applications
• Network with Insurance, Relocation and other similar organizations to maximize business opportunities
• Involved in revenue management team of resort and close relationship with Director of Revenue Management
• Maintain active presence in local community
• Weekly sales calls and entertainment
• Participate in relevant events within the hotel and trade related organizations
• Work closely with other departments to ensure all details are in order for on property entertainment, hotel tours and guest stays
• Balance operational, administrative and Colleague needs
• Follow departmental policies and procedures
• Follow all safety policies
• Other duties as assigned

Your experience and skills include:

• 5 years of residential management and sales experience in luxury residential setting
• University/College degree in a related discipline preferred
• Computer literate in Microsoft Window applications and/or relevant computer applications required
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Strong solicitation and selling skills
• Organized and detailed oriented individual
• Strong negotiation skills

Your team and working environment:

Just east of the Pacific and slightly north of Expectation.

Welcome to Fairmont Grand Del Mar. An elegant tribute to classic Mediterranean estate, seamlessly fusing old-world charm with modern luxury. Here, an award-winning, Renaissance-inspired spa, critically acclaimed dining, exclusive boutique shopping and championship golf course.

Growth and advancement is not only available, it is actively encouraged. We promote a balanced life for our colleagues, continuously seeking new ways to improve our environment and to support our beautiful home of San Diego.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS