Hospitality Internship/Summer College Program at Hornblower Cruises and Events, LLC in Boston, Massachusetts

Job Description:

City Experiences by Hornblower Group's mission is to create amazing experiences. Our brand heritage dates back nearly 100 years and today our footprint spans 111 countries and more than 125 U.S. cities. We are proud to serve more than 30 million guests annually across our portfolio of water-based experiences, land-based experiences, overnight cruise experiences, and ferry and transportation services. If you’re an enthusiastic team player who thrives in an environment where communication, creativity, and cooperation are encouraged, this may just be the opportunity for you.

Inspired by our commitment to excellence, our team is committed to creating unforgettable memories for our guests. This candidate should be willing to work and learn about the event and sales processes, be hospitable and cordial to vendors, guests, and their co-workers. They must act safely and responsibly. Must have a passion for serving guests and creating unforgettable events and experiences as well as have a high attention to detail.

Essential Duties & Job Responsibilities: 

• Provide exceptional hospitality to guests and coworkers as prescribed in Our Service System (RESPECT)


• Attain and maintain the ability to perform a variety of  duties as they relate to various F&B job functions of an event coordinator,  server assistant, host/hostess, server, bartender, guest service representative as well as  more complex duties of staff in higher levels based on interest


• Ability to provide assistance when needed to onboard event managers, sales and Wedding Coordinators.  Assistance may include attending ship meetings, executing timelines, maintaining contact with vendors, writing floor plans and maintaining communication between sales and operations


• Greet guests and serve food and beverages in a professional manner aboard our dinner boats and private yachts


• Maintain the cleanliness and safety of all common areas and service stations aboard the vessels


• Be prepared to begin work at scheduled time


• Maintain uniform and personal grooming in compliance with appearance standards


• Maintain good relationships with various clients, vendors and coworkers


• Other duties as assigned by the manager or supervisor on duty

Optional Intern Responsibilities or Opportunities and Growth

• Shadow in various departments within our local office -sales, marketing, ticketing, accounting, HR to learn all aspects of the operation


• Attend Q&A sessions with Corporate Leadership including but not limited to Vice Presidents of various departments via Webinar


• Attend forecasting reviews, detail meetings, sales meetings, etc., based on level of interest in various departments

Requirements & Qualifications:

• High school diploma or equivalent required


• Must be pursuing an associate’s degree or bachelor’s degree


• Available to work Summer 2022


• Energetic and enthusiastic personality essential


• Must be able to effectively understand and convey written and verbal information to guests and coworkers


• Must possess a service orientation – actively looking for ways to help others


• Basic computer skills are required


• Will work for extended periods without sitting


• Required to lift furniture and other heavy items such as dishes up and down stairs


• Will be required to be available for work on some weekends and holidays


•  Per maritime law, must be a US Citizen or a Permanent Resident 


•  A self-starter, capable of working in a fast-paced environment


•  Highly efficient team player, with the ability to also work independently in a fast-paced, fluid environment


•  Process and quality-oriented with sharp attention to detail


•  Excellent verbal and written communication and presentation skills

The right person will be adaptable, dynamic, and embody City Experiences by Hornblower Group's RESPECT Service System.

Experience

Preferred

• 1 year(s): High volume restaurant

Education

Preferred

• High School or better

Licenses & Certifications

Preferred

• TIPS Certification

Behaviors

Preferred

• Team Player: Works well as a member of a group


• Enthusiastic: Shows intense and eager enjoyment and interest

See job description

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