Job Description:

Senior Analyst, Process Excellence

Chubb is the world’s largest publicly traded property and casualty insurer. With operations in (54) countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

 As a member of the Small Business Underwriting Operational Excellence team, the Senior Analyst, Process Excellence will partner with leaders and teams across Small Business Underwriting, Commercial Underwriting Centers, and Financial Lines Underwriting Centers to identify and execute upon process improvement opportunities to deliver value to end customers and positive financial impact to the company. The Senior Analyst, Process Excellence will be a trusted partner who helps in driving transformational change through innovative and world class process improvement techniques, and will report directly to Process Excellence Lead, Small Business Underwriting.

Key Duties & Responsibilities:

• Utilizes knowledge of customers, products, processes, and Continuous Improvement expertise to analyze business problem(s) and determine the best methodology to resolve existing process gaps. Synthesizes analyses, identifies root causes and develops and recommends key work products.


• Assembles key participants, leads, guides, and facilitates cross-functional, collaborative teams in business improvement and development initiatives using business process and change management standards to optimize the overall efficiency and effectiveness of the process.


• Demonstrate good observation, analytic and communication skills and drives the end-to-end process culture. Work independently with limited direction and take ownership to drive process improvement Initiatives to completion.


• Leverage process tools such as process charts, tables, value stream mapping and workflow diagrams to assist in analyzing problems and developing solutions.  Able to analyze complex problems and existing systems logic difficulties and revised the logic, processes, and procedures to prioritize business issues/opportunities.


• Provide business case justification to the identified improvement opportunities and convert into Business Process Improvement Plans & Proposals.


• Ensure adequate risk assessment and benefits are performed in every business process improvement initiative with participation from cross-functional teams as needed


• Provide continuous monitoring and management reporting of ongoing process improvements initiative/projects progress and status.


• Conduct post implementation evaluation of the implemented business improvement processes and track the key deliveries, KPIs/measurements/controls for a time period to demonstrate sustainable efficiency & effectiveness


• Serves as a resource to team members and stakeholders on delivery and escalation issues. Resolves issues and navigates obstacles to deliver work product and process improvement.


• Develops and implements and end to end process improvement methodology (playbooks, toolkits, frameworks etc.) and reusable process libraries 

Preferred Qualifications:

• Bachelor’s Degree in Computer Science, Engineering, Business, Economics, or related discipline.  Master’s degree is a plus.


• 4+ years in business process engineering/analysis in insurance, financial services or management consulting


• Solid knowledge and demonstrated use of process and capabilities management principles


• Demonstrated track record leading Process Design, Re-Engineering, and Transformation projects and producing tangible outcomes using proven tools & techniques


• Ability to interact with diverse technical and non-technical groups in a matrix organization, spanning all organizational levels including collaboration across business and IT disciplines to achieve results


• Ability to collaborate and work with vendor partners to drive desired outcomes


• Creative problem-solving and analytical skills.


• Strong written and verbal communication skills


• Strong Excel and PowerPoint skills

Competencies:

• Fast learner in unfamiliar situations and ability to understand business areas


• Strong ability to execute


• Influence without authority


• Critical thinking & problem solving


• Rapid decision making


• Process improvement (lean) mindset


• Systems thinking


• Facilitation

Soft Skills:

• Self-motivated/ driven


• Highly functional in ambiguous situations and environments


• Adaptable


• Inquisitive


• Emotional Intelligence


• Strong communication skills


• Results-orientation 

Chubb strives to offer a diverse and inclusive and rewarding work environment.  Teamwork and mutual respect are central to how Chubb operates and we believe the best solutions draw upon diverse perspectives, experiences and skills.  We operate in such a way where everyone, regardless of their singular background has the opportunity to contribute to our collective success.