Event Services Concierge - Fairmont Sonoma Mission Inn & Spa (Hotel) at Fairmont Sonoma Mission Inn & Spa in Sonoma, California

Job Description:

Events Services Concierge- Fairmont Sonoma Mission Inn & Spa (Hotel)

Engaging service, delicious cuisine and distinctive surroundings make every special event at Fairmont Sonoma Mission Inn & Spa a truly unforgettable experience. As Event Services Concierge,you will be the liason between the Hotel and Client to ensurequality, efficiency and superior service at each group function.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide, including Fairmont Hotels
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and our Diversity & Inclusion initiatives
• Competitive and flexible Health Care Benefit Plans to meet you and your family's unique needs
• Vacation Benefits after 90 days, 401k match at 100% of first 4% of contributions

  What you will be doing:

  
  
• Assist Event Service Managers as the onsite liaison between Meeting Planner and Operational departments
• Manage and assist all aspects of events and day to day coordination
• Ensure arrangements for meetings and conferences are to specifications and satisfaction
• Proactively provide problem resolution, keeping clients advised on current status of events and functions, including items pending that need follow up
• Multi-task and prioritize multiple requests and information; time management skills are necessary
• Utilize Opera software for generation of necessary documents and changes as needed, including Banquet Event Orders and Resumes
• Advise Banquet Captains of any pertinent group information, give direction as needed
• Posses detailed knowledge of the hotel meeting space, group dynamics and event details
• Attendweekly Banquet Event Order meetings and weekly resume meetings as needed
  Coordinates and attends pre-convention meetings prior to conference when scheduled
• Special projects as assigned by Director of Event Sales & Services and Director of Food & BeverageOperations
• SupportCorporate Social Responsibility and our Planet 21 committee initiatives
• Follow department policies, procedures and service standards
• Other duties as assigned

  Your experience and skills include:

  
  
• Previous catering, event services, meeting planning experience preferred
• Operations/administrative experience in hotels preferred, with banquet operation knowledge a plus
• Ability to clearly and pleasantly communicate both verbally and in writing with guests, management and co-workers, both in person and by telephone
• Ability to think clearly, quickly and make concise decisions
• Ability to work well under pressure, dealing with many guest requests/questions within a short period of time
• Developed computer proficiencies, Opera experience a plus
• Strong organizational skills with the ability to prioritize and multi-task in a fast paced environment
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor
• Service focused personality and passion for hospitality
• Must be able to work a flexible schedule including eventings, weekends and holidays, with the ability to work a varierty of shifts within any given week

  Your team and working environment:

  
  
• Fairmont Sonoma Mission Inn & Spa, an elegant Spanish mission-style Inn, boasts exceptional accommodation in the heart of Wine Country. As one big team, community of service professionals, we come together and work with a common purpose to welcome, connect and serve others.

  Visa Requirements: Applicants must provide proof that they are legally able to work in the United States.

  
  

  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

  
  

  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
  Fairmont Sonoma Mission Inn & Spa is an Equal Opprotunity Employer EOE/M/F/V/D.

  
  

  Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS