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Customer Service Professional - Full/Part Time ($15-$17.50/hr. Base Wage- Additional Monthly Incentives Available) at PREMIER Bankcard LLC in DAKOTA DUNES, South Dakota

Posted in General Business 30+ days ago.

Type: Full-Time





Job Description:

Facility: PREMIER Bankcard


Location: Dakota Dunes, South Dakota


Job Schedule: Full-Time or Part-Time


About the Role


Customer service is the heartbeat of PREMIER Bankcard. We depend on our Customer Service Professionals to represent our brand & services while helping our customers reach their goals.


By joining this award-winning team that is committed to putting customers first, you will be helping people with less-than-perfect credit every day. You will be an advocate to customers reaching out for support, fielding inbound calls, troubleshooting inquiries, and solving customer needs & concerns.


Plus, a spot on this team could be just the beginning of your career. Our “promote-from-within” philosophy offers the opportunity for professional growth. Customer Service has proven to be a launching pad of development that has translated into long term careers throughout PREMIER Bankcard.


Click Here to View a Day in the Life of our Customer Service Associates!


Full-time Hours:
Monday - Friday 12:30 p.m. - 9:00 p.m., every other Saturday 8:00 a.m. - 4:30 p.m.


Part-time hours:
Monday - Friday 2:00 p.m. - 9:00 p.m., every other Saturday 8:00 a.m. - 4:30 p.m.


Various split shifts available upon request!


Comprehensive Training:


To ensure you’re equipped for success, we deliver an extensive paid training program, up to 3 weeks in length. We also offer ongoing training opportunities for continuous improvement.


Job Duties and Responsibilities



  • Effectively responds to inbound telephone inquiries regarding general account status and account related procedures.

  • Maintains accurate account records.

  • Reports fraudulent activity and lost/stolen cards to Security/Loss Prevention departments.

  • Ensures policies and procedures are followed on each account.

  • Assists with in-bound processing fee calls by obtaining processing fees for account activation.

  • Assist customers with navigating and/or enrolling through the company website.

  • Required to remain current on all policy and procedure changes.

  • Required to take all regulatory exams as necessary to meet compliance standards.

  • Ensures various state and federal regulations are followed on all applicable calls.

  • Identifies and reports systemic and technical issues affecting customers and/or individual workstations or systems.

  • Adheres to all required scripting and/or stays within the parameters of recommended scripting.

  • Communicates account benefits and financial incentives in order to retain accounts on an as needed basis.

  • Ensures all department standards are met including work rules and attendance standards.

  • Maintains an average rating of customer satisfaction surveys.


Pay and Benefits


At PREMIER Bankcard, we believe our employees are our most valuable resource, and we show it too. We live our views and values every day by taking great care of our employees, customers, and communities. We treat everyone in a way that makes them feel valued, respected, and rewarded. 


We work hard to attract, retain, and reward bright, motivated, proactive employees who embrace the PREMIER WAY in their own individual pursuit of excellence. On average, employees at PREMIER have a tenure of nearly 10 years!



  • Competitive compensation package with $15/hr. minimum.

  • Bilingual skills will be compensated in the form of a 10% differential.

  • Top 75% of Customer Service associates are eligible for incentives!

  • Opportunity to promote twice within 1 year of employment!


  • Full medical benefits for 20+ hours/week with FREE dental and vision coverage.


  • Generous time off plans including PTO, Sick Pay, and Bonus Days.

  • 401(k) – dollar-for-dollar match up to 5% of total compensation, 100% associate-owned

  • Employee Wellness Program

  • Special discounts and offers for events at the Denny Sanford PREMIER Center

  • Learn more about the PREMIER Community Our Communities – Volunteerism, Support, Mentorships, Community Banking | First PREMIER Bank!

  • Check out an in-depth look at PREMIER benefits!


  • Paid Community Volunteer Hours - PREMIER averages 30,000 hours of volunteer hours per year!

  • Fun Employee Parties!


Our Culture


At First PREMIER Bank and PREMIER Bankcard, we've created a culture that emphasizes personal success, respect, health and wellness, fun and giving back. This is an environment where you will be rewarded, valued and celebrated for your hard work. We provide our employees a robust and expanded package of health benefits, incentives, growth and career advancement opportunities and some pretty epic parties—from concerts by big-name artists to giving away cars. We believe in investing in our employees, their families and our communities.


Application Process


To ensure timely communication during the application process, please ensure that the "My Presence" portion of your profile is kept current. This should include your most recent phone number and email address. Additionally, please upload any relevant documentation, such as a cover letter and resume. Initial contact will be made via email. Please check your email regularly for any updates or sign in at www.firstpremier.com/careers to view any status changes.


Neither First PREMIER Bank nor PREMIER Bankcard, LLC discriminates in hiring or employment on the basis of race, color, religion, gender, national origin, age, disability, protected veteran status, or status within any other protected group.

See job description





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