B2B Customer Service Manager at Land O'Lakes, Inc. in Saint Joseph, Missouri

Job Description:

Join Land O'Lakes, Inc., and help us bring food from farmer to fork, building vibrant communities along the way. We're a global, Fortune 250 company and a farmer-owned cooperative, which means we work for one another-not Wall Street. We're proud to rank a Top Workplace. We offer:

• Competitive compensation and rewards


• Best-in-class healthcare for you and your family


• Powerful savings programs


• Training and career progression

B2B Customer Service Manager

A s a brand of Land O'Lakes, Inc., one of America's premier agribusiness and food companies, WinField has provided unmatched agricultural expertise to farmers, retailers and other partners to help them succeed.

As a Customer Service Manager with WFU you will lead a team of customer service representatives across multiple sites.

• Will lead customer service activities for both tolling and WinField United customers.
  
  


• Responsible for training, coaching, and mentoring direct reports to ensure Omnium is providing the best customer service possible.
  
  


• Represents company to external and internal customers, answers product-related questions, traces shipments, interprets and clarifies customer orders for the shipping department, takes orders over the phone, and manages web-based ordering, confers with plant management regarding customer credits, returns goods for credit and identifies quality assurance complaints.
  
  


• Through effective leadership, motivation and coaching assures the attainment of both service and operational key performance indicators.
  
  

Salary: $75,000-$93,000 DOE

Location: This position would ideally be near St Joseph MO, Hampton IA, or Blytheville AR; however it can be remote (virtual) and can work anywhere in the United States except Wyoming and Alaska.

Travel: 20-30% depending on location

Responsibilities:

Customer Service Management

• Provide support for top customers as assigned
  
  


• Coordinate, schedule and regulate raw materials delivery in conjunction with production needs
  
  


• Create customer training and communication materials
  
  


• Interacts with customers and sales to ensure customer needs are being met
  
  


• Analyze and report on team performance metrics
  
  


• Serve as a point of escalation for customer issues
  
  


• Identify, recommend, and implement process improvement to drive efficiencies, reduce expenses and improve the customer experience
  
  

Talent Management

• Attracts, develops, manages, and retains critical and diverse talent
  
  


• Ensure consistent knowledge base and customer focus of direct reports
  
  


• Provides coaching, feedback and support, and shares best practices to enable high performance
  
  


• Conduct ongoing coaching/mentoring/training activities
  
  


• Manage PTO, overtime and timecard entry
  
  


• Develops and distributes reports that track and measure performance
  
  


• Coordinates allocation of resources to meet peak demands
  
  


• Differentiates and recognizes outstanding performance and deals constructively with poor performance
  
  


• Promotes and ensures a positive work environment
  
  

Daily Reporting Activities

• Compile, interpret, analyze and monitor daily reporting activities
  
  


• Check formulation batch sheets for errors before reporting or passing onto customers
  
  


• Monitor material descriptions, material codes and units of measure on receiver report to ensure accuracy
  
  


• Create and monitor customer bill of ladings to insure proper shipping descriptions
  
  


• Report timely and accurately the first time
  
  


• Collaborate with sales to align customer programs
  
  


• Streamline program calculations to align with payout requirements
  
  

Qualifications:

• Broad, strong experience with Financial ERP
  
  


• Previous people leadership experience is highly preferred
  
  

Nothing in this job description restricts the management's right to assign or reassign duties and responsibilities to this job at any time.

Applicants must successfully pass a pre-employment (post offer) background check.

EOE M/F/Vets/Disabled. Land O'Lakes, Inc. enforces a policy of maintaining a drug-free workforce, including pre-employment substance abuse testing.

Land O'Lakes, Inc. is an Equal Opportunity Employer (EOE) M/F/Vets/Disabled. The company maintains a drug-free workforce, including pre- and post-employment substance abuse testing pursuant to a Drug and Alcohol Policy.

Neither Land O'Lakes, nor its search firms, will ever contact you and ask for confidential information over the phone or in email. If you receive a call or email like this, please do not provide the information being requested.

Land O'Lakes endeavors to make Landolakesinc.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the HR Solution Center at 844-LOL-HR4U (844-565-4748) M-F 8:00am-4:30pm CT.