Join AT&T and reimagine the communications and technologies that connect the world. Our team is delivering groundbreaking solutions that provide intuitive and integrated experiences for millions of customers across online, retail and care channels. We're a technology-powered organization and committed to those who seek to discover the undiscoverable and dare to disrupt the norm. When you join our team, you'll make bold impacts and create a seamless customer experience. If you're ready to revolutionize the user experience, join our team and propel your career into the future.
About the Team
The Online Business team, within the AT&T Consumer Strategic Platforms organization, is accountable for developing digital led strategies, connecting the overall customer journey and delivering on key business objectives, ultimately creating experiences that retain and grow customer connections and deliver on shareholder expectations
About the Job
GM responsible for leading the vetting, prioritization, and delivery of projects from the Online Business Team into the One Prioritized List process. This role will will represent all lines of business within the Online Business team' Mobility & Broadband sales, Omnichannel, Support & Service, Digital Adoption and Digital Traffic. This role with lead a team within SPT responsible for business case development, epic creation/acceptance/success criteria and readiness, to create a prioritized roadmap and backlog of work. This role with work with their TSM team to shepherd the creation of an AIS and MDE. This role will represent the development work at the PACE process to rank work for all Business Units to create a 1-N list to present to the Prioritization Council.
Responsibilities and Day-to-Day View • Partner with the Digital Product team to find synergies to drive value and capabilities to benefit the Digital OKRs • Align with the Online Business leadership team to prioritize work representing all respective lines of business • Partner with CPMO/Finance team on tracking capital spend • Work with the PACE Coordinator Team to develop epics that benefit multiple lines of business • Work with the One List team to evaluate WIP within the One List accepted backlog • Ensure epics do not drive bad tech debt and development is built on future technology stacks
Required areas of experience: • Knowledge of sales channels • Business Assessment • Customer Experience Management (Call Center) • Customer Support Function • Online Marketing • Sales Function • Social applications • Team Management • User Experience Design • Web Applications • Requirements Analysis
Education: Bachelors or Advanced degree preferred
Experience: Typically requires 10 or more years of experience and at least two years of management responsibility
AT&T is leading the way to the future - for customers, businesses and the industry. We're developing new technologies to make it easier for our customers to stay connected to their world. Together, we've built a premier integrated communications company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined. Apply now!